Catholic Charities of San Francisco: Graveyard Residential Assistant

ORGANIZATION SUMMARY:Catholic Charities is one of the largest, oldest, and most comprehensive nonprofit human services organizations in Northern California, annually reaching more than 60,000 vulnerable individuals of all faiths in San Francisco, San Mateo, and Marin Counties.

With a staff of approximately 450, reaching peaks of nearly 600 with seasonal hires, a budget of $54.3 million, and a current governing board of 27, this venerable, fully-accredited, independent 501(c)(3) nonprofit addresses some of the most pressing community needs – homelessness, generational poverty, immigration, inequality, hunger, aging in isolation, and communicable disease to name a few – with compassion and services of highest quality.PROGRAM & POSITION SUMMARY:Catholic Charities St.

Joseph’s Family Center is one of three emergency family housing facilities offering shelter to San Francisco families prior to transition into long-term or supportive housing.Through Catholic Charities St.

Joseph’s Family Center program, families receive three to six months emergency shelter, three meals daily, on-site case management, counseling, and crisis intervention.

With assistance from staff, families are assessed and referred to relevant agencies.

In addition, St.

Joseph’s offers money management and job search support, parenting workshops, and activity programs geared to assist families in maintaining healthy relationshipsThe Residential Assistant monitors the comings and goings of residents and staff, directs telephone calls & visitors to the appropriate persons, ensures the safety of residents, and assists residents on an ongoing basis.

The on-call position functions as needed to cover for regularly scheduled RAs.ESSENTIAL DUTIES & RESPONSIBILITIES :Ensure the safety of residents by limiting facility access to residents, staff and authorized visitors and service providersEnforce House Rules and Program Policies, and set clear limits and boundariesTeach residents life skills (cleaning, cooperation, responsibility, personal care, etc.)Facilitate conflict resolution with residents including written incidents and grievance reportsRespond appropriately to emergencies including contacting appropriate staff, law enforcement or fire and medical personnel, as necessary and in a timely mannerProvide accurate and timely written reports and record keeping data.

Reports include by are not limited to TDR’s, Observation Reports, Shift Log, Incident Reports, and Resident WarningsInterfaces with other program staff including case managers to assure communication, consistency and teamwork among staffAssist in preparing shelter for incoming families; maintaining the kitchen, dining and food storage areas; food and snack preparationParticipate in all assigned program events; assigned training sessions; staff, supervision and training meetingsComplete designated specific shift tasks such as hourly floor rounds, mail distribution and customer room inspectionsProvide front desk and telephone reception ensuring customer confidentialityReport unusual events in the logbook and to the appropriate staff members (Lead Residential Assistant, Clinical Services Coordinator, or Program Director)Arrange transportation for residents as assignedArrange shift coverage for sick staff as neededPerform clerical duties as assignedOther duties as assigned.GRAVEYARD SHIFT:Deep cleaning of building including common areas and bathroomsWash and organize program laundry and linen as neededSupplemental assistance with Program and Kitchen cleaning and operationsSWING SHIFT:Supervise residents in the Library and Computer labFacilitate House MeetingSupervise and serve meal and snack as well as clean up dining room and kitchenNothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Education & Experience:2 years working with homelessnessBasic knowledge of substance abuse and mental health issuesAbility to assess emergency situations and react accordingly by accessing appropriate medical/social systemGood written and verbal communication skillsSpanish speaking preferred but not requiredKnowledge, Skills & Abilities:Functional knowledge of Microsoft Office Products, knowledge of networking concepts would be a plusAbility to speak Spanish or Cantonese is desirableKnowledge of mandatory reporting requirements for people working with childrenKnowledge of issues facing homeless familiesMust be able to read and write EnglishAchievement orientedTeamwork and cooperationClient centeredOrganizational awarenessAbility to prioritize tasks with strong organizational skillsAbility to design systems and processes to track data and monitor progressKnowledge of sanitation standards and HIV/AIDS Universal PrecautionsDemonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situationsDISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability, or AIDS/HIV status or any other characteristic protected under federal or state law.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.