Business Systems Team Lead, GTM Success Applications

Team Lead, Success ApplicationsIT, InfoSec, Cyber Risk & Business Operations | San Francisco, CA, Seattle, WA , Remote
– USOur agreement with employeesDocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work.

You can count on us to listen, be honest, and try our best to do what’s right, every day.

At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.

Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it.

And for that, you’ll be loved by us, our customers, and the world in which we live.The teamOur IT, InfoSec, Cyber Risk & Business Ops team is in the business of trust and reliability.

We create, maintain and operate scalable technology and data solutions that deliver an exceptional experience for our internal & external customers.

We embrace Agile principles and values, favor DevOps practices, and view infrastructure as code, all while we create an infrastructure that scales and supports our growth and ambitious vision.

This requires a smart, highly collaborative team who can identify, investigate, and implement new technologies to continue securely scaling our global business.The positionIn the position of Business Systems Team Lead, Success Applications, you will be responsible for leading application and solution delivery focused on the scalability and continuous improvement of DocuSign’s Go-To-Market processes and supporting tech stack.

As a team lead, this position will also be responsible for delivery against the short and long term roadmaps of DocuSign’s customer success vision.

The successful candidate will provide structure & leadership to projects, understand the DocuSign business and translate business needs into technical solutions while overseeing the delivery of IT services and projects, and ensuring internal client satisfaction.This position reports to the Director of Enterprise CRM Applications.ResponsibilitiesLead collaborative, cross functional scrum teams to deliver high value Salesforce solutionsClosely collaborate with Customer Success, Professional Service & DocuSIgn University leaders to translate their IT product vision into a multi year roadmapOwn solution delivery of IT product roadmap and ensure scrum team is organized to execute effectivelyManage workload demands against current and planned resource capacity.

Lead team capacity planning, performance analysis, and develop proactive resolution plans to address resource gaps.Integrate Salesforce system integrators into team’s delivery plans to jointly deliver against committed prioritiesEffectively negotiate scope and timeline with business leads to achieve high value business outcomesTranslate desired business outcomes into an MVP feature set that can be delivered iterativelyGroom & prioritize backlog into well-defined user stories and acceptance criteria with a clear definition of doneLead team backlog refinement, sizing and sprint planning sessionsCollaborate with quality team to ensure test plans cover use cases & regression tests for validation against acceptance criteriaDeliver innovative solutions that will scale and reduce our tech debt footprintAct as a solution consultant that deeply understands current state business processes, challenges, and their supporting tech stackLook ahead to identify delivery needs based on roadmap and work with management to address themAnticipate blockers and identify creative solutions to unblock team and keep delivery on trackOwn timely, transparent communication to leadership team on team’s delivery progressBasic QualificationsBachelor’s Degree in Business Administration or Information Systems12+ years experience implementing Salesforce CRM applications in high technology/subscription software organizations8+ years of experience implementing Sales Cloud, Service Cloud, FInancialForce & Gainsight5+ years of experience leading application delivery teams in high growth environmentsExperience with enterprise system implementations & solution architecture for global companies >$1B in ARRExpert on Service Operations & Customer Success & Adoption / Retention business processesExperience leading an agile scrum teamPreferred QualificationsCSM or CSPO CertificationA strong record of planning and executing complex IT projects on time and on budget, and in a transparent and collaborative fashion with multiple stakeholders and prioritiesAbility to multi task and scale quickly in a fast paced environmentCreative problem solverExcellent team player able to work with global cross functional teamsExcellent written & verbal communication skillsExcellent influencing & negotiation skills4+ years experience in a management roleExperience in a management consulting roleAbout UsDocuSign® helps organizations connect and automate how they prepare, sign, act on, and manage agreements.

As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world’s #1 way to sign electronically on practically any device, from almost anywhere, at any time.

Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

Plus, we save more trees together!

And that’s a good thing.DocuSign is an Equal Opportunity Employer.

DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the business and who feel a sense of inclusion and belonging when they join our team.

Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.#LI-DS1