Business Analyst

Nature of Work

This position will serve as a business analyst in the West Virginia WIC Help Desk by taking calls from 57 clinics statewide for technical assistance and troubleshooting related to the Crossroads Management Information System-the WIC eligibility and benefit issuance system for approximately 34,000 participants monthly. This position will test, document, track and create work around for defects in enhancement builds for the Crossroads application. Serve on a team of Subject Matter Experts to conceptualize, analyze, develop, document, and test software functionality as well as determine the impact of proposed changes within the context of Crossroads maintenance or enhancement. Assess WIC program needs and recommend software and/or IT’s service solutions to support the business and practice rules within WIC Federal regulations, WV Office of Technology, and DHHR MIS. Research problems and fix data issues in Crossroads MIS through SQL Manager. Provide first line technical support to WIC external and internal customers who need assistance through toll free lines or by email. Coordinate special medical food orders through the contract formula warehouse to ensure receipt and delivery of products to the WIC participants address or clinic address. Ensure the automated messaging system runs daily as well as assist State and local WIC employees with setup of messaging (phone, text, mail and email) for communication with WIC participants and retailers. Manage the WIC participant portal in regards to triaging online applications, ensuring appropriate scheduling of online applicants by local WIC Clinic Locator and forms. Other duties may be assigned to meet the needs of the Office of Nutrition Services.

Minimum Qualifications

Training: Bachelor’s degree from a regionally accredited college or university.

Substitution: Additional experience as described below may be substituted for the required training on a year-for-year basis.

Experience: Two (2) years full-time, equivalent part-time paid or volunteer experience in a technical or program area that is related to the area of employment.

Substitution: Post-graduate education in a field related to the area of employment may be substituted for the required experience on the basis of fifteen semester hours for one (1) year of experience.

OR

Master’s degree in social work from a regionally accredited social work program from a regionally accredited college or university.

Note: Appointment above the entry rate may be made at 5% for each six (6) months of successfully completed work as an intern in a practicum placement with the Department of Health and Human Resources for the Master of Social Work degree.