Build Your Career – Appliance Installer – Home Depot Design Center-gaithersburg, Md

POSITION PURPOSE The Appliance Installer I is responsible for installing appliances for HDDC customers.

They are responsible for the delivery and installation of products.

The Appliance Installer I must ensure timely completion of all jobs and installations.

The Appliance Installer I is responsible for ensuring customer satisfaction through timely, quality installation of products and services offered.

The Appliance Installer I is responsible to ensure compliance and proper adherence to job process and installation standards.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES 70% Customer Service -Ensures timely completion of all jobs and installations -Listens to and resolves install complaints in the field and escalates issues if beyond their skill set -Delivers appliances and plumbing products to customer s home or other specified location -Document all pertinent information with regard to daily delivery and installation paperwork for accurate record keeping -Obtain customer signature on packing slip for the receipt of goods with regard to pick-up, delivery or Installs -Follows-up on customer concerns -Ensures customer needs are met 30% Appliance Installation -Works with team members to install appliances -Ensures compliance and proper adherence to job process and installation standards -Diagnoses installation issues, seeking additional support as needed -Cleans and maintains the interior of vehicle -Communicate status of each stop to scheduling and routing dept.

along with accounting for accurate billing process -Perform routine inspections on vehicle using vehicle inspection form and report any immediate safety concern to management NATURE AND SCOPE -Reports to the Appliance Installation Manager -This position has no direct reports ENVIRONMENTAL JOB REQUIREMENTS Environment: Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.

Travel: Typically requires overnight travel more than 50% of the time.

Additional Environmental Job Requirements: -Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving merchandise -Moving around the facilities MINIMUM QUALIFICATIONS Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Additional Minimum Qualifications: -Must be legally permitted to work in the United States Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Years of Relevant Work Experience: 2 years Physical Requirements: Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Additional Qualifications: Preferred Qualifications: -Ability to inspect gas, water, and electricity to properly make connections and ensure safety for the consumer -Ability to work in a fast paced environment -Ability to work independently -Strong verbal and written communication skills Knowledge, Skills, Abilities and Competencies: Action Oriented -Drives Results -Communicates Effectively -Collaborates -Customer Focus