Brand Ambassador

Chicago Fire FC was founded in 1997 on the 126th anniversary of the Great Chicago Fire and will kick off its 24th season in Major League Soccer.

The Fire has won six major domestic championship titles, including the 1998 MLS Cup, the 1998, 2000, 2003 and 2006 Lamar Hunt U.S.

Open Cups, as well as the 2003 Supporters’ Shield.

The Club’s charitable arm, the Chicago Fire Foundation, was recognized as ESPN’s 2019 Sports Humanitarian Team of the Year.

The Fire, led by owner Joe Mansueto, returned to Soldier Field last year and opened new 50,000 sq.

ft.

offices in the heart of the city.

With numerous new hires throughout the technical and front office staff, the Club is laying the foundation for an audacious and ambitious vision that will transform both the brand and organization in the coming years.

Chicago Fire FC is committed to fostering, cultivating, and preserving a culture of diversity, equity, accessibility, and inclusion.

Our diversity initiatives start with the recruitment and selection process; therefore, we encourage candidates of all backgrounds to apply to opportunities within our Club.

JOB OVERVIEW: Chicago Fire FC is looking for passionate individuals who enjoy providing a SPARK to all audiences.

The Brand Ambassador will work Chicago Fire gamedays at Soldier Field and Represent the club through exciting, engaging, and interactive activations focused at match-day fan experience locations within Soldier Field as well as in the broader community.

Through this position, qualifying applicants will assist with the setup, implementation and strike of activation spaces while serving as a critical piece of the overall fan journey.

Help our fans make long-lasting memories through your enthusiasm with the city and sport.

This position requires a minimum 6-hour shift and attendance is mandatory for every home game.

The schedule can be found at www.chicagofirefc.com/schedule JOB RESPONSIBILITIES include but are not limited to: Bring the energy on matchday, engaging with fans through exciting activations and enticing giveaways Hi-five kids, handout giveaways, collect fan information, all with a smile of course Assist with operational tasks such as hanging banners, signs, displaying assets to properly convey details and club branding Be personable, exciting, informative, while having a positive attitude Assist with setup/breakdown of activation items; including tents, tables, simple games, etc.

Provide excellent service standards to match presentation personnel Understand club policies and protocols to ensure standards are met and exceeded cohesively across all members of the team.

Handle complaints and collect feedback Demonstrate flexibility and creative problem-solving skills Punctuality and professionalism are a must as related to attendance and work schedule The ideal candidate will thrive in a dynamic, fast-paced, diverse environment Uphold the Fan Experience standards set by the Chicago Fire QUALIFICATIONS: At least 18 years of age Attend training highlighting Chicago Fire service standards Must be comfortable working with, serving, answering questions and complaints for a diverse fanbase Must be comfortable working with children of all ages Detail-oriented and highly organized Ability to simultaneously handle multiple tasks and adapt to change Excellent customer service skills Excellent interpersonal and leadership skills with a diverse staff Strong verbal communication skills Tenacious work ethic CHARACTER TRAITS: Team first mentality Customer service passionate Hard work ethic and demonstration of proactiveness Positive attitude and open-minded Possess a keen attention to detail Proficient time management and organizational skills Strong written and verbal communication skills PHYSICAL & MENTAL REQUIREMENTS: While performing the duties of the job, the employee is regularly required to stand for long periods of time (up to 4 or more hours) and walk up and down stairs.

Nature of position requires physical mobility and the ability to lift a minimum of 30 pounds.

Must have the ability to adjust to changing work hours and locations in the stadium as needed.

Duties of the job will be outdoors in sometimes inclement weather conditions.

INSTRUCTIONS: All eligible applicants must apply online by submitting a professional cover letter, resume and answering the pre-screen questions below: How did you hear about this position?

Do you have reliable transportation to SeatGeek Stadium & Soldier Field?

Are you able to work certain nights, weekends or holidays?

Are you able to work every FIRE Home Game throughout the 2022 MLS season (evenings & weekends)?

What does great customer service mean to you?

CFFC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination.

The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, sexual orientation, or expression, marital status or any other characteristic protected by law.

This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the Human Resources Department at hrchicagofirefc.com to let us know the nature of your request and your contact information.