Box Office Ticket Agent – PT (Rio_SB)

Box Office Ticket Seller is responsible for assisting guests with all their Caesars Entertainment ticketing needs.

A ticket seller is a resource for all guests questions and responsible for answering with an upbeat and positive attitude.

A ticket seller is the first interaction for hospitality and first line of defense for improving the guest experience.

Ticket seller will always create and maintain a positive work environmentand initiate a professional, friendly andhelpful guest interaction both internal and external.This position generatesrevenue by issuing, selling, upselling and cross promoting show tickets andattractions directly to guests at the Caesars Entertainment Box Office locationsand viatelephone.

A ticket seller will be expected to have a working knowledge of all CET properties, shows, attractions and entertainment venues as part of creating a memorable guest experience.

A ticket seller will effectively impact ticket sales growth for all Caesars Entertainment venues by suggesting the bestguest experience.

A ticket seller will efficiently make reservations on site andissue tickets for shows, casino, special events and 3rdparty ticket vendors asapproved by CET.

A ticket seller is responsible for collecting funds and keepingdocumentation for tickets and transactions they perform.

This position worksclosely with VIP Services, Marketing, Special Events, Public Relations, andSales departments.

A ticket seller will work based on business demands and asscheduled by CET management.

A ticket seller will effectively presentinformation and respectfully respond to questions asked by other departments, guests, CET management, supervisors, box office leads and general public.

Qualifications: High School graduate or equivalent is required.

Minimum one-year customer service experience required.Must be able to type at least 25 wpm.

Excellent phone and written communications skills, plus have the temperament to work in fast-paced work environment under frequently changing conditions.

A working knowledge of Ticketmaster or other Ticketing system required.

Must be able to effectively discipline co-workers and provide a positive role model for the Team.Must be able to work any day of the week and any shift.Must present a well-groomed appearance and friendly demeanor.