AVP of Collections

Job Description:
Title: AVP of Collections

Reports To: Vice President of Lending

Purpose: The primary purpose of this position is to assist Atlanta Postal Credit Union to live out our Mission, “To help our members achieve financial success by providing exceptional products and service.” A key component of this mission is to provide outstanding service to both internal and external members, including recommending products and services to our members that will improve their financial life. In addition, ensure that the credit and collection policies and procedures of the credit union best serve the credit union and its members. Oversee collections management and staff while providing leadership and guidance. Ensure strict compliance with state and federal credit and collection rules and regulations.

Duties and Responsibilities:

• Deliver outstanding service to both internal and external members that is in alignment with our Service Promises:
• I promise to be mindful of your time with fast, efficient, courteous and friendly service.
• I promise to demonstrate integrity in all of my interactions.
• I promise to always treat you with dignity and respect.
• I promise to work with fellow employees throughout the credit union to ensure you receive the best possible products, service and solutions.
• I promise to safeguard the security and confidential nature of your financial information.
• I promise to greet you with a smile and thank you for your business when your transaction is completed.
• I promise to deliver on our mission to help you achieve financial success by providing exceptional products and service.
• Meets all established sales and service goals.
• Possess adequate product knowledge as measured by the annual product knowledge certification assessment.
• Ensure that credit and collection policies, procedures, practices and documentation meet federal and state regulations.
• Provide adequate monitoring and supervision of the workload in the Collections Department to ensure smooth and efficient workflow.
• Ensure employees maintain a courteous and considerate interface with members at all times.
• Establish and monitor effective control procedures for late and/or delinquent or potentially delinquent loans.
• On an ongoing basis, communicate with department manager and staff the requirements in collection procedures to protect credit union interests and handle members courteously – including alternative collection techniques to resolve issues efficiently.
• Review accounts where action beyond routine collection procedures must be approved or implemented.
• Responsible for Troubled Debt Restructure (TDR) determination, reporting and tracking.
• Responsible for reporting/tracking of impaired loans and assets held for resale.
• Handle complex situations and resolve escalated or non-routine member issues.
• Review and monitor department expenses.
• Authorize legal proceedings. Review default notices, surrender notices, bankruptcy procedures, foreclosure notices, etc. for accuracy and completeness.
• Review all accounts that are to be written off as uncollectible.
• Develop and review accurate reporting procedures on collection activities. Prepare and analyze accurate reports for senior management and/or the Board.
• Establish and maintain effective employee relations.
• Assist with budget preparation and monitoring.
• Evaluate the job performance of subordinates to ensure quality work and service to all members.
• Represent the credit union at court proceedings when appropriate.
• Comply with all aspects of BSA/AML and OFAC regulations as they relate to this position.
• Other duties as assigned.Desired Qualifications:

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• High school diploma or GED required; college degree preferred.
• Prefer a minimum of five years collection experience (consumer, mortgage and commercial collections).
• Prefer a minimum of two years management experience.
• Experience with collection efforts nationwide including bankruptcy and repossession.
• Strong communication and organization skills required.
• Lending experience preferred.
• Must be technologically proficient including Word, Excel and other applications relevant to collections.
• Must be self-motivated and able to make decisions.

Physical Job Requirements:
Must be physically able to operate a variety of automated office machines such as calculator, computer, printer, facsimile, telephone, copier, etc. Must be able to stand, bend and stoop as needed. Must be able to lift and/or carry weights of 20 to 50 pounds.

If you wish to apply for this position, please submit a resume and letter of interest to Human Resources. Please refer to contact information listed below. Please visit our website at www.apcu.com for more information and an online printable application .

Job Type: Full-time

Experience:

• Experience is preferred: 1 year (Required)