Associate Technology Problem Solver (Smart & Curious!) – Entry-level / Raleigh Office-Based, Post CO

Welcome to Allscripts!

Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes.

Our Vision is a Connected Community of Health that spans continents and borders.

With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.* Associate Technology Problem Solver*Smart, Curious & Great Communication Skills!Entry-level, College Grad “EP” Program / Raleigh Office-Based, Post COVIDYou ask questions, and you keep asking questions until you get the final answer!

When a problem arises, you approach capturing details, actions, and resolutions as a challenge.

Building relationships and creating partnerships with stakeholders to find answers is your strength.

We are looking for a Problem Manager who views problems as opportunities for an adventure.

Your work influences how Allscripts improves the quality of service and products for our clients and increases the effectiveness of your coworkers
– and you like that.Responsibilities* Gather input and analysis for delivering accurate root cause statements related to customer major incidents* Coordinate, convene, and facilitate meetings for major incident and problem reviews* Capture, document, and validate corrective actions that prevent problem recurrence or mitigate adverse effects from future incidents and problems* Identify proactive monitoring opportunities and convey needs to the monitoring team(s)* Contribute to and lead, as requested, process improvements which shift the Problem Management Team from reactive reporting to proactive problem mitigation* Evaluate root cause trends through data capture and analysis, then recommend mitigation tasks/resolutions that mitigate or prevent adverse customer experiences* Collaborate with subject matter experts to refine operating processes and procedures to deliver post-incident reporting and root cause analysis more efficiently* Ensure that the problem management information is complete and reflects accurate errors, descriptions, and accountability in the system of record* Develop trend analysis and serve as a problem subject matter expert with stakeholders developing service, operational, and product resolutions* Detect and prevent future problems/incidents and initiate the problem management process to allow faster diagnosis and resolution* Serve as a subject matter expert and representative of the Problem Management Team, its processes, and its standards* Contribute to ongoing process improvement within the Problem Management Team and innovate to enable positive change* Provide reporting and analysis on established schedules and as needed on an ad hoc basis* Create and deliver communications for a wide range of audiences (peers, leadership, stakeholders) which effectively communicate problem management messages, information, and recommendations* Train and mentor others in problem management to ensure quality, consistency, and accountability* Deliver high-value, exceptional quality outputs (reports, system content, presentations, etc.) on time that meet legal, internal, and external requirementsQualificationsAcademic and Professional Qualifications* Bachelor’s degree requiredSkill Set* Exceptional communication skills, both verbal and written, in live and virtual environments* Ability to work independently; a very quick study w/ a commitment to team success through active engagement* A curious, creative problem-solver w/ ability to eventually arrive at supportable, logical conclusions (root causes)* Tenacity and creativity in researching details of incidents, then documenting information in a factual, non-biased manner* Strong collaboration skills with ability and eventual confidence to influence at all levels* Strong writing skills, including a solid grasp of grammatical rules and syntax* Cross-functional team engagement skills, with an ability to enlist support, address conflict, and solicit cooperation* Strong organizational skills, with experience using technology to assist in tracking* Support and service mindset, with a commitment to customer satisfaction* Proficiency with Microsoft applications, including Word, Excel, PowerPoint, Visio, and Teams, preferred* Technical acumen; an early adopter of technologies and/or as the result of training, certifications, or practical experience* Academic and/or practical understanding of client-server technologies using relational database technologies such as SQL Server, preferred* Working knowledge of technologies involving virtualization, storage, databases, networks, Windows platforms, and web server technologies (IIS), preferredTravel Requirements:NoneWorking Arrangements:* Raleigh, NC-based office-based role, post Covid* Ability to work 40+ hours per work week as business needs dictate#LI-ALLAt Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 postacute organizations across the globe.

Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.Allscripts’ policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada.

Verification of employment eligibility will be required as a condition of hire.From a “VEVRAA Federal Contractor” We request Priority Referral of Protected VeteransThis is an official Allscripts Job posting.

To avoid identity theft, please only consider applying to jobs posted on our official corporate site.Visa Sponsorship is not offered for this positionThank you for reviewing this Allscripts opportunity!

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