APD Senior Field Adjuster

At American Family Insurance Claims Services, Inc.

we believe people are an organization’s most valuable asset, and their ideas and experiences matter.

From our CEO to our agency force, we’re committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined.American Family Insurance Claims Services, Inc is driven by our customers and employees.

That’s why we provide more than just a job
– we provide opportunity.

Whether you’re already part of our team in search of a new challenge or new to our company and ready for what’s next, you’re in the right place.

Every dream is a journey that starts with a single step.

Start your journey right here.

Join our team.

Bring your dreams.Job ID: R25578 APD Senior Field Adjuster (Open)Compensation may vary based on the job level and your geographic work location.Compensation Minimum:$58,400Compensation Maximum:$93,500Summary:Job Family SummaryInvestigates and maintains property/casualty claims.

Determines liability, secures information, reviews coverages, arranges appraisals, and settles claims.

May work in the field or central location.Job SummaryThe Claim Senior Adjuster position supports the Claim Division goal of ensuring customer service industry leadership and partners with agency to deliver seamless claim service.

Processes complex or highly complex claims on a routine basis.

May specialize in liability, property or catastrophe claims and may be assigned to either a desk or field adjusting team.Job Description:Job Level SummaryRequires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines.

Solves complex problems.

Works independently, receives minimal guidance.

May lead projects or project steps within a broader project or may have accountability for an on-going activities or objectives.

Acts as a resource for colleagues with less experience.

Level may stabilize for many years or until retirement.Primary AccountabilitiesInvestigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.

Identifies complex issues and seeks assistance as needed.

Handles claims on a good faith basis.

Handles both 1st party and 3rd party claims under multiple policies types and numerous endorsements.

Conducts on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.

Responds to customer inquiries, makes appropriate decisions and closes file as needed.

Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.

Makes independent decisions and self-supervises most files and recognizes when assistance is needed.

Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.

Serves as a mentor and subject matter expert for less experienced adjusters.Education & LicensesValid driver’s license required plus an acceptable driving record.

Obtain state specific property casualty claims licensing as required.

Specialized Knowledge & Skills RequirementsDemonstrated experience providing customer-driven solutions, support or service.

Demonstrated experience handling 1st and 3rd party, multi-line claims.

Demonstrated experience handling simple to moderately complex.

Extensive knowledge and understanding of policies and endorsements.

Extensive knowledge of each phase of the claim handling process.

Physical DemandsThis position requires the ability to climb or balance between 1 and 33% of the time (applies to field position only).

This position requires the ability to work with distance vision (clear vision at 20 feet or more) for extended periods of time (applies to field position only).

This position requires the ability to stoop, kneel, crouch or crawl between 1 and 33% of the time (applies to field position only).

This position requires the ability to lift up to 50 pounds between 1 and 33% of the time.

Working ConditionsThis position requires the ability to work in high, precarious places between 1 and 33% of the time.

This position requires the ability to work with exposure to outside weather conditions between 66 and 100% of the time (applies to field position only).

Travel RequirementsThis position requires travel up to 10% of the time.

Must be willing to travel for Catastrophe duty if necessary.

Catastrophe specific roles requires travel up to 75% if the time.Additional Job Information: We are looking for an experienced auto damage estimator to provide industry leading customer experiences who will partner with multiple stakeholders to deliver seamless claim service.This is a work-from-home auto physical damage hybrid field/desk adjuster position conducting in-person auto damage inspections as well as handling auto damage claims virtually.These positions will be located in the Boston, MA metro area.Preferred candidate will have:A strong focus on customer satisfaction Prior auto insurance experience Experience with auto repair estimating Experience negotiating with auto repair shops Excellent organization skills Ability to work autonomously while making sound business decisions Proficiency with computers and common software (Office, etc.)Additional skills that are desired:Experience with specialty vehicle estimating (Campers, RVs, Boats, etc.) Experience with Guidewire Claims System Experience with CCC EstimatingWhen you work at American Family Insurance Claims Services you can expect benefits that support your physical, emotional, and financial wellbeing.

You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.

We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program.

In addition, our student loan repayment program and paid-family leave are available to support our employees and their families.

Interns and contingent workers are not eligible for American Family Enterprise benefits.We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Stay Connected: Join our Talent Community !LI:JG1