Air Freight Agent

DSV – Global transport and logisticsIn 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become one of the world’s largest supplier of global solutions within transport and logistics. Today, we add value to our customers’ entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.comLocation: USA – Memphis, Quince RdDivision: Air & SeaJob Posting Title: Freight Forwarder Air ExportTime Type: Full TimeFreight Forwarder – Air ExportThe Freight Forwarder coordinates import or export shipments for one or more customer accounts. The Freight Forwarder is the primary point of contact for the customer, internal, and third-party service providers relating to the movement of the customer’s freight. The Freight Forwarder is responsible for ensuring operational excellence, high productivity, and customer satisfaction.Duties and Responsibilities* Provide accurate, timely, and proactive customer service to the Company’s customers as well as effectively communicating and coordinating with internal departments and third parties to meet customer requirements* Process simple and complex freight forwarding services, while following all government regulations and abiding by company policies and procedures* Shipment/order management* Obtain service quotations and optimize costs* Timely and accurate scheduling of hazardous and non-hazardous ocean and/or air bookings* Coordinate customs brokerage* Ensure the complete and timely transfer of cargo (pick up, delivery, etc.)* Prepare, assemble, and process shipment documentation and billing through the Company’s designated system(s) and obtain any required shipment release(s)* Monitor and control services* Process shipments in line with Company standards with regard to accuracy and expected productivity as measured by Key Performance Indicators* Identify other transactions and tasks that may be required to meet the needs of the customer* Maintains thorough understanding of regulations and laws affecting international transport of cargo* Cross train on other customer accounts and assist with training new / transferred employees* Other duties and responsibilities as assignedSkills and Competencies* Thorough understanding of the principles and methods for moving goods by air, sea, train, or land* Thorough understanding of clerical needs, policies, and processes involved in freight transport* Excellent communication and interpersonal skills* Excellent spatial and problem-solving skills as needed to combine and plan shipments* Basic and complex math knowledge* Effective negotiation skills* Ability to identify process improvements and escalate suggestions to management* Ability to work well under pressure and meet deadlines* Effective organizational skillsEducational Background / Work Experience* Freight Forwarding industry experience preferred* Industry-related certifications a plusLanguage Skills* English* Secondary languages are a plusComputer Literacy* Proficiency with Microsoft tools (Excel, Outlook, and Word)* CargoWise One knowledge a plus* Accurate typing ability* Ability to learn new applications quicklyDSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.DSV – Global transport and logisticsDSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.Read more at www.dsv.com