Accounts Receivable & Collections Specialist

GENERAL SUMMARY OF DUTIES – Collection on outstanding customer accounts, applying customer payments; working with and maintaining detail accounts receivable records.

SUPERVISOR – Director, Accounts Receivable

SUPERVISES – None

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Monitor the accounts receivable aging and contact customers to secure payments on outstanding account balances
• Apply customer payments and research any payment discrepancies
• Resolve customer issues to minimize payment disputes and AR adjustments
• Identify problem accounts and escalate as appropriate
• Resolve discrepancies between invoices and appropriate accounting supporting records
• Other duties as assigned

KNOWLEDGE, SKILLS, & ABILITIES – This position requires the following minimal requirements:

• Communicates clearly and concisely, both verbally and in writing
• Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
• Ability to work effectively with other employees and customers
• Demonstrates proficiency in Microsoft Office with high proficiency in Excel; Lawson a plus
• Demonstrates knowledge and understanding of organizational policies and procedures
• Ability to perform basic math calculations, balance and reconcile records and balances, punctuate properly, spell correctly and transcribe accurately

EDUCATION:

• Bachelor’s degree preferred
• High school diploma or GED required

EXPERIENCE:

• Minimum one year of collections experience preferred
• Relevant education may substitute experience requirement

CERTIFICATE/LICENSE – None