Accounts Receivable Associate (Hybrid Work)

ACTEGA North America, Inc. is a member of ALTANA and a leading manufacturer of Specialty Coatings & Chemicals for the Printing and Packaging industries, as well as one of the largest suppliers of inks and coatings in North America, operating out of US, Canada, and Mexico.

As one of the four divisions of ALTANA which develops and produces high-quality innovative products in the specialty chemicals industry, ACTEGA North America operates as the US based platform for all market segments served by ACTEGA. In 2019, revenues for ALTANA were over $2.57B USD and continue to grow today.

General Summary:

We are in search of a HYBRID Accounts Receivable Associate. While this position will allow for remote work, the expectation is that the employee will come into the office 2-3 days of the week.

The Accounts Receivable Associate position will be responsible for business collections, researching past-due customer accounts, data-entry, and account research & reconciliation.

The Accounts Receivable Associate requires 3+ years’ experience in Business to Business collections utilizing SAP systems.

Essential Job Functions & Responsibilities:

The Accounts Receivable Associate is responsible collecting payment against determined terms, according to established standards. He/she will follow collection procedures established by the organization.

Credit & Collections:

· Recommend credit limits for new customers utilizing credit risk assessment tools including but not limited to D&B.

· Process customer credit applications to determine credit worthiness and obtain credit approval.

· Effectively communicate with accounts payable contacts, customers’ senior management, or business owners in an effort to minimize and collect on past due items.

· Build strong relationships with customers by providing exceptional customer service regarding collection issues, process customer refunds, process and review account adjustments.

· Review, release and/or escalate customers on holds and properly update credit hold log on a daily basis.

· Maintain and document all customer collections activity in order to ensure timely payments.

· Must communicate and follow up effectively with sales representatives regarding customer accounts on a timely basis.

Accounts Receivable and Cash Application:

· Address customer payment discrepancies, short payments without delay.

· Fully responsible for the monitoring and maintain of all assigned accounts to reduce delinquency.

· Provide customer statements, as needed.

· Post and process daily cash and bank activities in SAP.

· Monitor and ensure cash applications are performed timely and accurately.

· Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Regular contact with customers must be maintained consistently. When customers are not respecting deadlines, the specialist will work with the supervisor to explore the reasons, propose solutions and escalate the matter when appropriate. Current business policies, as well as personal judgment, will be used in making various decisions related to customer credit.

Minimum Qualifications

· High School Diploma required

· Minimum 2-4 years’ experience in a related field

· Minimum 2-5 years’ experience with Microsoft Office including proven proficiency in Excel, Word, and Outlook

· Data Entry Skills

· Thoroughness, organization, data analysis, and general math skills

· Minimum of 3 years’ of high-volume corporate collections experience

· Thorough proficiency and past-experience utilizing SAP and Microsoft Office applications including Excel, Word and Outlook.

· Strong organization and follow-up skills with the ability to independently prioritize work and handle multiple responsibilities

· Strong desire and ability to provide excellent customer service despite challenging circumstances.

· Excellent, proven, business professional communication skills including written, oral, and listening skills

Job Type: Full-time

Pay: $17.50 – $19.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
As a precaution against COVID-19, the position will work remotely with seldom need to go into the office.

Application Question(s):

• Any employee hired after August 1, 2021 will be required to provide proof of COVID-19 vaccination status. Are you vaccinated or plan to be vaccinated as a condition of employment?

Education:

• High school or equivalent (Required)

Experience:

• Accounting: 2 years (Required)
• Microsoft Office: 2 years (Required)

Work Location: Multiple Locations