Account Receivable Resolution Analyst

The Account Receivable Resolution Analyst (“ARA”) drives a superior customer experience and ScanSource, Inc.’s (“ScanSource”) cash flow with ScanSource’s secured and unsecured customer accounts through day-to-day account support, root cause identification of claims and deductions for timely resolution.

The successful candidate will have solid knowledge of internal systems, analysis, and research ability.

The ARA focuses primarily on reconciling discrepancies by working customer accounts to resolve customer issues that may involve multiple departments and/or vendors.

The ARA works with customers and internal organizations (e.g.

customer service, sales, distribution center) to analyze accounts receivable balances resulting from the misapplication of payments, mis-shipments of product, pricing issues or other causes of non-payment; determine actions for prompt resolution and/or escalation.

Success in this position requires taking ownership of issues to determine root causes while continuing a balanced relationship between the customer and internal organizations.

Responsibilities include the reconciliation of ScanSource’s accounts receivable for secured and unsecured customer accounts focused on account research and resolution of discrepancies.

• Establishes and maintains a positive relationship with customers to expand the customer’s purchasing power by responding quickly and effectively to requests to maintain a superior customer experience with ScanSource.
• Researches customer assertions related to claims and deductions for timely resolution.

  Clearly and concisely communicates with all levels of internal and external management to resolve accounts receivable balances. 

• Demonstrates subject matter expert knowledge of assigned portfolio of customers and dispute resolution within departmental systems, including the Enterprise Resource Planning (“ERP”) system (e.g., SAP), Electronic Customer Files, etc.
• Knowledge of Electronic Data Interchange (“EDI”) in order to timely clear payment issues on accounts related to EDI issues.
• Accurately prepares and records dispute resolution information.
• Perform research, reconciliation and resolution of all account discrepancies that originate from customer error, sales error, vendor issues, etc.
• Analyzes customer account issues to determine root causes in order to contribute to continuous process improvements.
• Reconciles open credit memos on customer accounts to ensure unpaid/short paid invoices are being matched and/or resolved.
• Initiates changes that drive efficiencies while continuing a balanced relationship with all parties.

Account Analytics

Responsibilities include the administration of ScanSource’s accounts receivable for secured and unsecured customer accounts.

• Coordinates daily activities within an assigned area of responsibility to support group achievement of controlling past dues at or below an acceptable percent of total past due.
• Interact routinely with middle and upper management of internal and external customers (i.e.

  President, Chief Financial Officer, Controllers, etc.) to promote customer goodwill when involved in difficult or adversarial communications.

  Take the initiative to resolve the issue and/or recommend an action plan to Financial Services and Accounting Leadership designed to provide a solution and follow through to completion.

• Effective utilization of operational systems (i.e., SAP, Electronic Customer Files, etc.) and guidelines and procedures.
• Generate and/or actively maintain account activity (i.e., Electronic Customer File and/or SAP History Notes, etc.) for customers to insure proper documentation related to collection activity as governed by Fair Debt Collection Act.
• In extreme cases, may choose to recommend swift actions (i.e., Third Party Collections) for debt recovery with recommendation that the account be referred to legal counsel for legal actions.
• Coordinate refund request by proper research and recommend issuance of customer refund checks to finalize account closure.
• Attend education and training activities as needed.

Reporting Relationships:

• Reports to Supervisor, Account Receivable Resolution team
• Interact routinely with middle and upper management of internal and external customers (i.e.

  Accounts Payable, Purchasing, Controllers) to promote customer goodwill when involved in difficult or adversarial communications.

  Take the initiative to resolve the issue and/or recommend an action plan to Leadership designed to provide a solution.

Credentials:

Required:

• Minimum of a Bachelor degree in Accounting/Finance and/or four years relevant working experience within credit and financial management disciplines.
• Strong communication skills and ability to relate well to all levels of management
• Strong problem solving, decision making, and timely follow-up skills with demonstrated abilities to work well within defined time restraints and pressure situations.
• Organization skills, time management skills and possess qualities of leadership, professionalism, and teamwork.
• Must be highly proficient in computer software applications (Microsoft Office: Excel and Word) and demonstrated ability to learn mainframe applications.
• Must be extremely thorough, self-starter and disciplined to working with little or no supervision.
• A commitment to a center of excellence – promoting collaboration and using best practices to drive business results.
• Multi-tasking in a fast-paced environment by introducing alternative financial solutions within predetermined risk parameters.

Physical Requirements:

• Ability to sit a computer terminal for long periods of time
• Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for the position.
• Ability to lift ten (10) pounds.
• Ability to travel up to ten percent (10%) of the time.
• An essential function for this position, based on business necessity, is that the employee must be physically in attendance at his/her workstation at the designated company office location during the normal business hours designated for the position.

ScanSource, Inc.

is an Equal Opportunity Employer