$65k Sr. Technical Analyst

Job Summary and Qualifications The Senior Technical Analyst implements and supports a broad range of facility-based ITG equipment.

As the key technical service resource within the facility, the Senior Technical Analyst is responsible for the set-up and repair of facility-based, end-user infrastructure and resolution of desktop incidents and requests reported by facility users to the service desk.

DUTIES INCLUDE BUT ARE NOT LIMITED TO You will implement and support the broadest range of facility-based ITG equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software products Communicates and escalates incidents and requests beyond scope of ability to senior service resources Logs and tracks incidents and requests; reviews incident and request tracking databases Provides 24×7 on-call support based on division ITG staff rotation, and carries a pager as warranted Investigating hardware problems and performs minor system hardware and communication connection repairs Acting as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction Participating in meetings, committees and continuing education to improve individual, departmental and organizational performance You will aid and train users on proper use of division and/or facility technology Mentoring and training of Division Technical Analysts Participating in facility-based ITG project planning, as needed Maintaining and protecting confidentiality with regard to all aspects of patient care and employee information Performs other duties as assigned KNOWLEDGE, SKILLS & ABILITIES: Demonstrate broad knowledge of technology and solutions Demonstrate customer orientation; strength in analytical, math, and reasoning skills Demonstrate proficiency in MS Office applications Provide onsite technology support on projects Must be able to drive to assigned sites to complete work EDUCATION Bachelor’s degree in information systems EXPERIENCE 3 years of broad technical experience required Job Requirements: MS Office, technology, IT, Information Technology, ITG Equipment by Jobble