Unified Communication Tier II Technician

RESPONSIBILITIES:

A Kforce client is seeking to hire a Unified Communication Tier II Technician in Fairfax, Virginia (VA). The successful candidate will be responsible for providing multiple services in the realm of Unified Communications to include Video Teleconferencing (VTC), Instant Messaging (IM), voice over IP (VoIP) on several networks, some analog phone services, and video streaming within the Enterprise, and supporting a 24×7 NOC (Network Operations Center). This Tier II Technician will work level resolution and customer support on all managed endpoints plus scheduled or active Video Teleconferences.

Job Requirements:

REQUIREMENTS:

• Technical knowledge of VoIP, analog telephony systems, software, hardware, telecommunications standards, and Cisco Unified Communications Manager
• Technical knowledge of instant messaging systems, preferably Cisco Jabber
• Technical knowledge of video streaming to include set top box and Vbrick
• Technical knowledge of VTC equipment such as Cisco Telepresence Management Suite, Tandberg, Cisco CODECs, and MCUs
• Familiarity with VTC service and support to include scheduling, monitoring, administrative support and technical assistance to customers
• Manage resource availability and conflicts for Video Networks.
• Possess understanding of TCP/IP, H323, E164, and SIP protocols
• Ability to troubleshoot common UC issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations
• Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the UC environment
• Candidate should be familiar with the use of Cisco Unified Communications Manager (CUCM), Multipoint Control Unit (MCU), Telepresence Management Suite (TMS), and should become familiar with the use of VC Wizard

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.