Service Technician

Technical Support Technician-PC

Eatontown, NJ

6+ Months

Summary: Receives incoming calls and emails from Customers, Troubleshoots, solves customer problems and properly follows up with customers.

Education/Experience
– High School Diploma or GED
– Minimum of 1 year in Technical Services.
– Server 2012, 2016, 2019 Troubleshooting Experience
– O365, Intune, AutoPilot, Azure Troubleshooting Experience (Certifications are a Plus but not mandatory)
– Network Troubleshooting, ILO, Intelligent Provision, RAID
– Apple DEP/JAMF experience a plus

A+ Certification.
– Network+ Certification.

Skills and Competencies Required
– Strong verbal and written communication skills.
– Strong problem solving and analytical skills.
– Extensive knowledge of, PC and Server computers, printers, monitors, software and basic networking.
– Ability to multitask effectively.

Major Job Duties and Responsibilities
– Assists customers with technically sound solutions for their problems via phone, e-mail, and E-Chat.
– Accepts cases within the time limit determined by management.
– Updates cases daily and ensures all cases meet call back guidelines.
– Provides excellent customer service on all support calls.
– Utilizes all given resources to resolve customer problems.
– Meets departmental productivity guidelines

Job Requirements:

Technical Support Technician-PC

Eatontown, NJ

6+ Months

Summary: Receives incoming calls and emails from Customers, Troubleshoots, solves customer problems and properly follows up with customers.

Education/Experience
– High School Diploma or GED
– Minimum of 1 year in Technical Services.
– Server 2012, 2016, 2019 Troubleshooting Experience
– O365, Intune, AutoPilot, Azure Troubleshooting Experience (Certifications are a Plus but not mandatory)
– Network Troubleshooting, ILO, Intelligent Provision, RAID
– Apple DEP/JAMF experience a plus

A+ Certification.
– Network+ Certification.

Skills and Competencies Required
– Strong verbal and written communication skills.
– Strong problem solving and analytical skills.
– Extensive knowledge of, PC and Server computers, printers, monitors, software and basic networking.
– Ability to multitask effectively.

Major Job Duties and Responsibilities
– Assists customers with technically sound solutions for their problems via phone, e-mail, and E-Chat.
– Accepts cases within the time limit determined by management.
– Updates cases daily and ensures all cases meet call back guidelines.
– Provides excellent customer service on all support calls.
– Utilizes all given resources to resolve customer problems.
– Meets departmental productivity guidelines

Ankit Jaiswal

ankit@empowerprofessionals.com