Service Desk Technician II

Summary: Acrisure has been named the fastest growing insurance brokerage firm three years in a row by Business Insurance Magazine.

We have more than 500 locations across the US and continue to grow every month.

To fuel that growth we have another exciting opportunity as a Service Desk Technician I.

This position is responsible for supporting the organization’s information management, network and telecommunication systems which includes both hardware and software components.

This position includes interacting with a wide variety of industry standard technology includes servers, printers, mobile devices and networking components over a large local and wide area network.Essential Duties and Responsibilities:Troubleshoot, repair, maintain, install and manage desktop, laptop and mobile computing devices.Write and maintain custom scriptsFamiliarity with Microsoft, Apple, and Linux desktop operating systemsManage and maintain vendor relationshipsConsulting with users to determine hardware, software or system configurationsTroubleshooting, testing and modifying computer software and/or operating systemsProvide support for desktop, phones and serversManage warranties, services and support contractsManage data center functions such as server maintenance, switching and wiring design, testing and analyzing for peak performanceManage, test, develop or modify unified communications systemsAssist in the design and management of telecommunications technology such as PRI, SIP and MPLSThis description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.Competencies:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience:Associates degree or the recognized equivalent in education and experience required Bachelor’s degree preferredMinimum three years of experience in MIS, systems or information technology field requiredCisco and VMWare certifications desiredComputer Skills:Strong familiarity with Active Directory, Microsoft Server 2003
– 2012R2, Windows XP, 7, 8 & 10, Office 2003-2014, Ubuntu and Exchange ServerDemonstrate an understanding of layer 1, 2 and 3 networking concepts as well as VPN and various UCS-type software to support for mobile and remote workersSAN management, iSCSI, EMC DataDomain and VNXe platforms, Symantec, VEEAM and security and content control experience is desiredOther Qualifications:Must be analytical, organized, and detail oriented with good verbal and written communications skillsMust have a high level of problem-solving skillsA positive, team-oriented attitude is necessary to deal with a large variety of personalitiesPhysical Demands
– The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Moderate stress due to regular deadlines and daily challengesHigh finger dexterity while typing documents and formsOccasionally lift up to 20lbs.Work Environment
– The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work is done in a temperature-controlled, non-smoking officeWork stations are cubicles with moderately high sidesThe noise level in the work environment is usually moderateThere may be some travel associated with this positionTo Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement.

All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee.

This includes resumes submitted directly to hiring managers without contacting Acrisure’s Human Resources Talent Department.