Sales & Service Technician II (FIELD, Install & Repair)

TITLE: Sales & Service Tech IIUNION: CWA 4671 / 46INTERNAL POSTING DATES:11/1/21 to 11/9/2021LOCATION: (Spring Green, Adams or Portage)New hires must be fully vaccinated against COVID-19 by their start date with the company (or have been granted a religious or medical exemption accommodation).Sales & Service Technician II SummaryInstalls, maintains and/or repairs network facilities and associated apparatus from the station equipment to the line card. Performs other related duties.General Duties Duties include, but are not limited to, the following:Driving: FrequentTravel: ModerateInstall and maintain inside wire for residential/business broadband (HSI/Video) serviceInstall an array of networking equipment, including Fiber to the House, ONT, Wireless routers, Modems, and Gateways.Install all wiring, and equipment as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS (Digital Subscriber Line Access Multiplier), Residential Gateways, and HSI (High-Speed Interface), and business class routersPerforms all types of cable construction and maintenance work associated with all network facilities; including repairs on conduit and manholes, cross-connections to switching equipment, removing and replacing line cards in central office/pair gain unitsRead and understand service orders and trouble tickets, outside plant drawings, circuit diagrams and electrical schematicsPerform maintenance repair and preventable maintenance on buried, aerial and underground cable/fiber using various plant elementsPerforms Aerial work that requires work to be performed from pole climbing, ladder, and bucket trucks. Possible addPlace aerial and buried plant and service dropsNavigate web, set up Business/Residential computers and demonstrate to customersSupport and actively participate in the promotion of Company products and servicesMust be able to adapt to changes in the business that include advances in technology and new skills and proceduresAids/assists other departments and contractors as required; be self-motivated; mentor co-workers; follow through on assignments in a timely mannerQualifications:High School Diploma or equivalentExperience in telecommunications installation and maintenanceBasic keyboard and software skillsMust complete pole climbing certification, for which an individual cannot exceed 275 lbs.; fully clothed and with proper footwearMust complete company provided training and demonstrate ability to complete full installsAbility to work independently and desire to work face-to-face with customerAbility to work outdoors in adverse weather conditions and in isolated or confined spacesValid drivers license and satisfactory driving record; CDL preferredMust be available for flexible scheduling, holidays, after hours and call-outsTESTS: Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policyPhysical Requirements:Climbing poles and ladders; frequent lifting of up to 75 pounds; pushing, reaching, bending and stooping; manual dexterity; good sense of balance; ability to sit or stand for long periods and good color vision.Tools and Equipment Used:Cable LocatorHand ToolsHand Held TerminalVarious Test Equipment4 Tel Test SystemLaptop ComputerSplicing EquipmentFiber Optic Testing Equipment