Quality Technician II

If you want to work for a company with a passion for quality and innovation, consider Franklin Electric, or one of our companies. As the premier designer and manufacturer of residential, agricultural, and commercial water and fuel systems, we’re making a fundamental difference in the lives of people around the world. Your career at Franklin will be well rewarded with competitive compensation and benefits–and more. We understand a fulfilling family life is the foundation to a successful professional one. We strive to promote from within and help every employee realize their professional potential. We believe in lifetime careers that continually challenge and fulfill.

GENERAL DESCRIPTION OF POSITION

Responsible for conducting evaluation, performing improvement actions, and providing direction for next steps of finished pump and package products, parts, and power systems to ensure high level of quality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conducts routine part/product analysis (RMA) of field returned materials
• Compiles test data and performs appropriate analyses
• Evaluates analytical methods and procedures to determine how they might be improved
• Identifies quality problems and recommends solutions at the pump, part, and package level
• Interprets measurement results, compares them to established specifications and control limits, and makes recommendations on the appropriateness of data
• Participates in out-of-specification and failure investigations and corrective actions
• May receive and inspect raw materials and data to ensure accuracy and compliance (FAI)
• Identifies and troubleshoots assembly build problems (diesel engines, touch panel interface, pump or package failures)
• Participates in internal assessments and audits as required
• Performs visual inspections of finished products
• Assists production department with problem investigations
• Provides support data necessary for regulatory submissions (Safety, OSHA)
• Assists in process capability studies, DOE’s, GR&R, or other data gathering activities
• Participates in internal assessments and audits
• Interfaces with suppliers (via phone and/or e-mail) to resolve Quality issues
• Performs other related duties as required or assigned

Skills and Abilities

• Writes routine reports and correspondence
• Effectively presents information and responds to questions from groups of managers and/or customers
• Interprets a variety of instructions furnished in written, oral, or diagram formats
• Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, engineering drawings/schematics, and procedure manuals
• Utilizes common-sense understanding in order to carry out written, oral, or diagrammed instructions
• Plans the time, method, manner, and/or performance sequence of own work; may also occasionally assist in planning work assignments performed by others within a limited area of operation
• Frequently makes decisions of both minor and major importance, which may affect the work operations of other employees and/or clientele to a moderate degree

Education and Experience

• Equivalent of four years of high school (required).
• Three to five years of relevant education or experience in manufacturing, engineering technology, or a related field (required).

Computer Skills

• Advanced: Microsoft Excel.
• Basic: database, word processing/typing, PowerPoint

Certificates and Licenses

• None

PHYSICAL ACTIVITIES

• While performing the functions of this job, the employee is:
• Continually required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Regularly required to sit or stand and to walk.
• Occasionally required to stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision.

The company will make reasonable accommodations to enable individuals with disabilities to perform the essential functions and expectations.