Part-Time Associate IT Helpdesk Technician (15-20 hrs/week)

Associate IT Helpdesk Technician
At MegaFood our mission is to Grow a Healthier World.
Together with our trusted farm partners, we are a force for good.

From creating premium products with radical transparency, to committing to organic and regenerative agriculture, we are nourishing our world from the roots by filling nutritional gaps and revolutionizing a broken farming system.
As a B Corporation, we’re also cultivating a community of transparent suppliers, working to enable a thriving workforce, and supporting businesses, communities, and programs that share these same goals and values.

All for a healthier, more sustainable and more resilient future.
That’s Nutrition with Ambition™.

Are you ready to join us?
PRIMARY PURPOSE AND FUNCTIONS:
The purpose of this role is to provide on-site end-user technical support for a range of core infrastructure, workplace solutions and business application services ensuring end-user service level expectations are delivered in a courteous and professional manner.

This is a great opportunity for someone exploring a career in computer science as you will gain exposure to several business platforms and some cool tech, and help people be more productive.
ESSENTIAL ELEMENTS:
* Provides customer-centric IT support to end-users for desktops, laptops, printers, email, file sharing, collaboration tools, and business applications.
* Deploys new desktops, laptops, and printers.
* Performs hands-on fixes to end-user devices including installing and upgrading hardware and software and configuring systems and applications.
* Working closely with other IT team members, learn to identify, research and resolve problems affecting end-users
* Creates and modifies Active Directory and Google user accounts.
* Collaborates with others on the IT team on projects and tasks as needed.
* Records and documents all incidents, problems and changes in the IT Helpdesk system.
* Keeps up-to-date with IT technologies that can provide competitive advantages through appropriate learning and development.

KNOWLEDGE, SKILLS AND EXPERIENCE:
* Current enrollment in Degree or Certificate program in Computer Science, Computer Engineering, Information Systems or related discipline, or commiserate work experience.
* 1-3 years of relevant experience in core infrastructure and workplace solutions support in a multi-site manufacturing or service desk environment is preferred
* Eagerness to learn new technologies.
* Strong customer service focus.
* Good phone skills and an ability to provide technical support over the phone.
* Good problem solving skills and techniques.
* Ability to switch between tasks and multitask effectively during peak times.
* Ability to lift up to 50 lbs.

MegaFood is committed to cultivating and preserving a culture of diversity, inclusion and belonging.

The collective sum our individual differences, knowledge, life experiences, and unique talents, represents a significant part of our culture and is the foundation for our accomplishments and impact.
We are proud to be an equal opportunity employer.

We do not discriminate on the basis of race, color, religion, citizenship, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, age, physical or mental disability, veteran status, marital status, genetic information, or any other characteristic protected by state, federal or local law.

We strive to create a supportive community where we all are comfortable and confident to be authentic, open and curious.
If you need a reasonable accommodation because of disability for any part of the employment process, please send an email to careers@megafood.com or call 603-216-6473 and let us know the nature of your request and your contact information.
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