IT Field Service Technician

Job Title: IT Field Service TechnicianLocation: San Diego, CADuration: 6+ Months (Possible Extension) Job Summary:Shift: 8:00 AM to 5:00 PMReporting to Field Services Lead, the IT Field Services Technician ensures proper computer operation so that end users can accomplish business tasks.

This includes receiving, prioritizing, documenting, and actively resolving end user help requests.

Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Image, deploy, replace workstations.

Prioritize and schedule Windows 10 upgrades.Apply diagnostic utilities to aid in software and hardware troubleshooting.

Perform hands-on Windows 10 upgrades, including installing and upgrading operating system, installing hardware, implementing file backups, and configuring systems and applications.Research software updates, drivers, knowledge bases, and frequently asked questions to aid in problem resolution.

Field incoming help requests from end users via Ticketing System, telephone and e-mail in a courteous manner.Prioritize and schedule problems.

Provide first level technical support and escalate problems (when required) to the appropriately experienced technician.Record, track, and document the help desk problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.Apply diagnostic utilities to aid in troubleshooting.

Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

Provide new user orientation training.Must be able to work extended hours, weekends as needed, especially when problems occur or when deadlines must be met.

Perform other duties as assigned.Education:College Technology diploma in Computer Science or related fieldExperience:Minimum 3 years of experience as an IT Technician or related capacity.Experience and familiarity with pharmaceutical, manufacturing and/or GMP facilities.Skills Required:Working knowledge of a range of diagnostic utilities, including but not limited to the built-in Windows tools, general network diagnostics such as PING, TRACERT, IPCONFIG, NSLOOKUP, etc.

and common 3rd party diagnostic applications freely available over the internet.Knowledge of current workstation and printer hardwareStrong knowledge with the inner workings of and Windows 7, and Windows 10.Extensive application support experience with all Microsoft Office 2010, 2016 and Office 365 Products.Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.Ability to absorb and retain information quickly.Ability to present ideas in user-friendly language.Proven analytical and problem-solving abilities.Ability to effectively prioritize and execute tasks in a high-pressure environment.