Installation Desktop Technician with Security Clearance

Job Title: Installation Desktop Technician
Work Location: US Senate, D.C.
Clearance: Ability to pass background investigation to obtain Public Trust
Please note that you must be a US citizen to apply to this job posting
Certification: At least one of the following is required: MCSA or MCP or ACSP
Education: Associate’s degree in a computer-centered discipline. A Bachelor’s degree in a computer-centered discipline is strongly preferred
Experience: 5+ years of directly related experience supporting IT operations with Windows 10 and in Active Directory environment.
Travel: Occasional
Salary: Commensurate with experience
Job Listing Number: DC21005
LCAT: Installation Desktop Technician Overview
The Installation Desktop Technician is responsible for assisting staff with installation, configuration and ongoing usability of desktops, laptops, and peripheral equipment and software. You will be a member of technical implementation team fulfilling a wide variety of technical service requests where excellent customer service and professional expertise are required. You will support customer installations and support in person, remote desktop and/or by phone. Must be focused on working with a team and coordinating with team members to solve complex issues. Job Duties:
• Provide a high-level of customer service to all customers including effective communication.
• Installs, configures, and upgrades computer hardware and software which includes the migration of data.
• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
• Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Contribute to departmental policies and procedures related to computer hardware, software installations and customer support.
• Support Windows 10, Mac OS, iOS, and Android.
• Receive and respond to incoming calls, and/or work orders regarding desktop and/or laptop problems.
• Perform delivery of IT Equipment as well returning to stock of equipment.
• Provides phone and help-desk support for local and off-site users.
• Maintains current knowledge of relevant technologies as assigned.
• Participates in special projects as required. Qualifications:
• Must pass background investigation for a Public Trust
• Must be a US citizen
• Must possess one of the following certifications: MCSA or MCP or ACSP
• Associate’s degree in computer centered discipline. A Bachelor’s degree in a computer centered discipline preferred
• 5+ years of directly related experience supporting IT operations with Windows 10 and in Active Directory environment.
• Intermediate level of experience in MAC/PC hybrid environments including mobile devices.
• Provide IT support relating to technical issues involving Microsoft core business applications and operating systems.
• Must have min. of 1-year experience with JAMF (SCM platform) and SCCM/PXE for Windows.
• Excellent diagnostic and problem-solving skills.
• Proven analytical and problem-solving abilities
• Ability to effetely prioritize and execute tasks in a high-pressure environment.
• Extensive equipment support experience.
• Working technical knowledge of current protocols, operating systems (Windows 10/MacOS) and SOPs.
• Must be able to lift to 50 lbs.
• Keen attention to detail.
• Team oriented and skilled in working within a collaborative environment.
• Strong verbal and written communication skills. To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume. S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off. We are an Equal Opportunity Employer including Veterans/Disabled. S4 participates in the E-Verify employment verification program. Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at .