Help Desk Technician

Headquartered in the beautiful Inner Harbor of downtown Baltimore we provide services nationwide through a network of staff and affiliates.

As we continue to grow, we search for the best candidates and offer excellent benefits to include flexible work hours, medical, dental, vision, life and disability insurance, professional development funds, parental leave, a 403(b) with organizational match, and more!

DUTIES
Provide technical assistance to staff.
Resolving technical issues, maintaining hardware and software installations with optimal performance and security, and providing administrative support.
Responsible for controlling and monitoring inventory or supplies and equipment.
Provide billing support for software and hardware.
Coordinate with vendors for the maintenance of LIRS computer systems and equipment.
Participate in projects to improve the efficiency of the IT department.

Day to Day Responsibilities
Provide IT support to agency staff and affiliates.
Ensure prompt response and closure of IT issues.
Consulting with other departments as required.
Documenting processes.
Help with IT purchasing and billing.
Assist with vendor management
– Managed Service Provider, Phone, Software, and Hardware
Updating computer software, as well as hardware and systems.
Installing and building client workstations, including troubleshooting.
Provide technical support on-site or via remote systems
Tracking and managing work.
Qualifications
Undergraduate degree preferred or a minimum of 3 years of relevant experience.
Incumbent must possess excellent interpersonal skills, attendance record, and the ability to work independently.
Attention to detail; excellent organizational skills to coordinate multiple projects and manage multiple deadlines; commitment to transparency; ability to generate timely and detailed documentation.
Proficiency in Microsoft Office applications.
Experience with and commitment to working in a very diverse workforce.
Creativity to try new ideas and initiative to execute projects with minimal supervision.
SharePoint Administration Skills:
Experience with help desk software.

JIRA knowledge is desirable.
Proficiency with SharePoint Online
Proficiency with Active Directory
Experience with One Login desirable
Good Communication
Commitment to LIRS’s core mission and values and an ability to model those values in relationship with colleagues and partners; commitment to empowering refugees and migrants

Job Types: Full-time, Contract

Pay: $50,000.00
– $65,000.00 per year

Benefits:
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Schedule:
8 hour shift
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
Help desk: 3 years (Required)
Windows: 6 years (Required)
Work Location: One location