Field Technician

As a Sparklight (formerly Sparklight) Field Technician, you will be helping your community stay connected to what matters most! Your daily tasks will include installing services in residential and commercial properties, completing repairs and relocating existing equipment.What will your day look like?* Performs the installation of customer service drops or outlets in a manner that is courteous, professional, and in accordance with Sparklight policy and procedures, along with specification compliance in the National Electrical Code (NEC)-Article 820, and in the applicable sections of the National Electrical Safety Code (NESC).* Uses electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer-owned equipment to the output of the first distribution amplifier.* Terminates cable, data and telephony services in a manner that is in compliance with Sparklight policies and procedures.* Assures proper upstream and downstream signal levels at each termination on the customer’s premises.* Relocates customer service drops or outlets in a manner that is in compliance with all Sparklight policies and procedures.* Monitor and record incidences of system and drop leakage.* Performs after-hours network stand-by, troubleshooting and repair.* Operates and maintains vehicle, tools, test equipment and other company owned equipment in accordance with system guidelines and procedures.* Educates customers as to the proper operation of all services, equipment, and home terminal units (HTU’s) and customer owned equipment.* Seeks the opportunity to initiate the sale of new cable services, or upgrades of existing services and additional outlets.* Collects payments and obtains appropriate customer acknowledgements in accordance with Sparklight cash handling policies via electronic work order and routing system (WFM) and other methods as required.What will you need for this opportunity?* High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.* Successful completion of the Field Technician training course at the Sparklight Technical Training Center is required within 9 months of employment.* Valid driver’s license and a good driving record.* Ability to use RF, digital and Volt-Ohm meters and other related equipment to interpret data and use information to solve problems and determine optimal signal routing.* This position requires the ability to work a variable schedule.* This position will require occasional travel.