Field Service Technician

Altice USA is a cutting-edge communications, media, and tech company.

We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show.

Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience.

We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

We’re not the only ones who have seen it; we’ve recently been recognized by Forbes as one of America’s Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.*Job Summary*Under general supervision the Field Service Technician II ( BBTII) installs, changes, repairs and disconnects cable services including video, data, and telephone.

Performs troubleshooting at time of installation and on scheduled service calls from the tap to the customer’s selected locations using coaxial or fiber cable.

Educates customers regarding new and existing services and describes the advantage of other services to meet customer needs.* Provides quality internal and external customer service surrounding the Company values* Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer electronic devices* Utilizes network tools and troubleshooting knowledge to resolve network problems* Resolves issues at installation and on scheduled service call from customer’s select locations to tap or pole* Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures* Determines customer’s current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products* Resolves or escalates customer complaints, as appropriate* Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle* Meets scheduled appointment windows* Completes work orders and other documentation on paper and/or by mobile device* Represents Company to collect payments and equipment; secures appropriate customer signatures* Maintains network integrity through preventive maintenance and home certifications.* Adheres to established maintenance windows for all outages* Uses small hand tools, power tools, meters, and other test equipment* Maintains and secures Company truck and equipment* Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required* When applicable rearranging and reconnecting coaxial or fiber optic service drops at pole, underground or building terminals* Performs other duties as assigned* *