Field Service Technician

GFI Digital, Inc.

is currently searching for Field Service Technician candidates to add to our team.

The Service Technician is responsible for the onsite installation, service and repair of a variety of office equipment.

Mechanical and Technical aptitude is required.

Excellent customer-facing skills and a positive attitude are a must.

We provide both classroom and on the job training to qualified candidates.

This position requires traveling to and from customer sites.

Candidates must have a valid driver’s license and a clean driving record.

Our company offers a competitive hourly wage, a rich performance-based bonus program, and a company provided vehicle and cell phone.

In addition, our company-sponsored benefit program includes health, dental, vision, life, STD, LTD and AD&D.

Responsibilities:
Perform a full range of service and repair of office equipment which includes installation and customer training on functionality.
Troubleshoot, repair and replace equipment components as necessary
Maintain and manage personal inventory
Meet or exceed appropriate productivity standards relative to assigned products as outlined by Manager
Maintain, protect and keep track of company inventory and property
Complete all required administrative tasks (paperwork) in an accurate and timely manner
Understand and utilize problem escalation procedures
Perform other duties as assigned
Ability to methodically approach problems
Read and comprehend technical manuals, parts books and relevant publications
Classroom/On The Job Training
Complete all assigned computer-based training online
Follow company training programs, policies and guidelines under the close supervision of Manager
Demonstrate appropriate technical skills for repair and service of designated equipment which includes installation and customer training
Attend scheduled training to acquire or increase working knowledge of electromechanical devices, application of service aids and basic diagnostic techniques
Receive direction and perform assignments relative to service and repair of office equipment at customer locations and/or shop facility
Install all equipment modifications and accessories on assigned equipment
Soft Skills –
Precise attention to detail, high level of organization and customer focused attitude
Excellent communication, interpersonal and customer service skills
Highly self-motivated and directed
Proven analytical and problem solving abilities
Experienced working in an office setting
Solutions focused
Ability to multi-task
Experience working in a team-oriented, collaborative environment
Able to meet deadlines and follow clear instructions
Exhibit professional appearance and demeanor at all times
Build productive and professional relationships with GFI employees, customers and vendors
Support company policies and decisions
Team player, positive attitude and strong work ethic
Job Type: Full-time

Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Referral program
Vision insurance
Schedule:
8 hour shift
Supplemental Pay:
Bonus pay
Education:
High school or equivalent (Preferred)
Work Location: One location