MetroNet has an immediate opening for an energetic; Fiber Technician Ames, IA!

At MetroNet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. MetroNet specializes in fiber to the premise TV, voice and internet services that provide our customers with some of the fastest internet speeds in the world. Recognized for being one of the Best Places to Work in 2020 by Glassdoor. We are committed to revolutionizing the industry by enhancing the overall customer experience and optimizing the talent of our valued associates.

We’re looking for tech-savvy, innovative thinkers to join our team and help us create what’s next!

What is in it for you?

• Competitive total compensation package
• Paid training at MetroNet University
• 80% of Medical premiums paid for by the company
• Company-paid Disability and Life insurance
• 401(k) company match and 100% vested on day 1
• Discounted MetroNet service in our serviceable area
• Company-paid logo attire/uniform
• Company vehicle and fuel card
• Cell phone allowance
• Opportunities for advancement

Job Summary:

Under limited supervision, perform from basic to advanced installations, disconnects and service changes for residential and business customers for POTS services, IPTV, and high-speed internet services. Perform basic troubleshooting and repair for services from the fiber terminal, or the ONT to consumer’s electronic devices (TV, Modem, and Wireless devices etc.).

What you will be doing:

• Install and troubleshoot all MetroNet services from the terminal to CPE.
• Physical ability to work various in conditions, including working in attics, crawl spaces, and in adverse weather conditions.
• Physical ability to work from a kneeling or standing position for long periods.
• Physical ability to climb ladders with proper equipment (safety belt, safety strap, hard hat, and other equipment as needed). Able to lift and carry loads up to 75lbs including ladder.
• Provide in-depth customer education on ALL MetroNet products and services.
• Upsell the customer by offering additional MetroNet services at every customer interaction.
• Meet key performance metrics.
• Operate and maintain company vehicle/equipment safely and professionally.
• Perform on-call rotation duties after regular business hours.
• Available to work overtime when deemed necessary, including holidays and weekends.
• Available to travel for training or as needed.
• Ability to work with basic hand tools.
• Ability to work other duties as assigned.
• Ability to be professional with customers and fellow associates.

What You Need For This Position:

• High school diploma
• Valid driver’s license/satisfactory driving record

If you have a strong desire to impact, the success of our organization by ensuring we continue to attract and retain committed professionals, please apply today!

MetroNet is an EQUAL OPPORTUNITY EMPLOYER

#ZR