Document Imaging Technician (Associate II – BPM)

Position: Digital Document Scanning Process Lead 

Job Description:

UST HealthProof is looking for a Document Imaging Technician, who is responsible for accurately scanning a high volume of pages to convert printed material into digital images. Reporting to the Supervisor, Mailroom and Scanning Operations, this individual will perform any combination of clerical duties requiring moderate knowledge of systems or procedures. This individual relies on experience and judgment to plan and accomplish goals.

Responsibilities: 

• Inspects mail prepped for scanning

• Uses the Image Scanner(s) to scan original documents.

• Checks scanning specifications for accuracy and quality requirements.

• Sets scanner parameters as identified for each job to ensure accurate handling per customer specifications.

• Responsible for daily maintenance, including cleaning, of scanners to ensure image quality. Performs routine maintenance on equipment as required and coordinates for vendor/manufacturer professional maintenance and or repair.

• Responsible for logging document numbers automatically assigned during scanning for future retrieval.

• Writes, types, or enters information into computer via MS Word, MS Excel or other departmental systems, using keyboard, to prepare documents or reports.

• Customizes correspondence templates for customer-specific letter generation and fulfilment.

• Coordinates fulfillment and outbound mail and courier services with the Mail Clerk.

• Reviews a sample of output images for proper sizing, resolution and overall quality.

• Repairs or rescans images and field content when scanning is inaccurate or unclear.

• Maintains scanning quality and productivity standards at all times. There are financial penalties to the Company for missing monthly operational performance targets.

• Transfers and indexes scanned images to document storage portals and maintains strict controls over digital storage and retention.

• Photocopies documents, using photocopier when required.

• Transfers scanned output to EDI converter software and performs EDI conversion to predetermined formats

• Inspects conversion output and balances output to input, accounting for rejected records

• Troubleshoots and repairs error records and follows customer business rules for error handling

• Coordinates activity with the Quality Analyst who audits scanning operations and artifacts

• Boxes records for storage and lifting up to 35 pounds.

• Maintains a facility that is organized and meets high quality standards at all times.

• Assists other team members with document preparation.

• Follows organization and department procedures to complete tasks in a timely manner with mind set for automating manual work processes.

• Performs other duties as assigned.

Education/Experience Requirements: 

• High School Diploma or equivalent

• Minimum of 2 years’ experience in operating office equipment in a production environment or applicable office technologies experience.

• Experience with medical claims preferred

• Microsoft suite/Adobe Acrobat Professional X software proficiency.

• Must be computer literate and will to advance skill set. 

• Commercial print shop and/or litigation support service bureau experience a plus. 

Skills, Knowledge and Abilities:

• Must be team oriented.

• Must be able to work well under pressure.

• Maintain a positive and respectful attitude and demonstrates flexible and efficient use of time.

• Must be able to evaluate documents provided in a variety of formats and determine their category.

Location: Sidney, Nebraska