Deskside Technician, Sr.

Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?Supporting IT equipment in large corporate environment across North AmericaDesktoplaptop tech support (Mac and PC)Windows 710 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support – IT equipment InstallMoveAddChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client’s ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articles. Also writing draft KB articlesAbility to work on-call and other after-hours support needsMay provide ExecutiveWhite Glove supportVarious other tasks associated with Field Deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned What do you need to succeed?Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardwareAble to uphold a positive attitude at all times, even under stressful conditionsExperience supporting remote facilities and usersExcellent verbal and written communication skillsHigh level of professionalism and strong personal interaction skillsAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to prioritize and complete all work tasks with minimal supervisionAbility to walk, bend, stand for long hours, and lift equipment up to 50 poundsAbility and willingness to learn new technologiesHigh School Diploma (required)Field Service Deskside Desktop End User Computer experience, ideally in a corporate environmentProven ability to handle challenging, rapid-response user supportProven ability to balance, prioritize and organize multiple tasks Desired CharacteristicsA+ CertificationMicrosoft Certified Professional (MCP)ITIL FoundationsLean Six Sigma What you”ll getWork with brilliant minds, often within a global capacityComprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much moreOpportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well. Why we”re different Brazilian and privately owned companyAgility, flexibility, and innovation are in our DNAFlat organizational structure which enables faster communication and decision making. Take a look for yourselfHere’s one of our own, talking about the culture, space and growth opportunities httpswww.youtube.comwatch?vj8O37KNINdY This role will be supporting a Client with locations across North America. Remote support along with frequent on-site visits (frequent travel, both car and air) is required for this role, with some being overnight.Understanding the complexity and breath of the various technologies which will be supported within the locations, you will bring your skills, aptitude, interpersonal and communication skills to service the wide array of technology. Some of the equipment and technologies that will be supported includeDesktoplaptop device hardware and software supportIMAC servicesBreak-fix support Printer and peripheral servicesWANLANWireless hands on supportWarehouse technologiesRF Guns mobile devicesIdentity Access Management ServicesHardware asset management – inventory and depot servicesMeeting Conference room systemsSpecial projects and Smart Hands This role will also provideDepot, spare and loaner pool managementRoot cause analysis problem management participationNew technology deploymentsService Ticket managementDatabase administration tasks Health Checks on existing technologiesCheck any damaged, broken and repairable hardware items and organize repair and replace via the depotCheck server room that it is clean, accessible and correct temperatureClean and check all mobile devices, printers and ensure proper working orderLeverage asset management tool to confirm equipment inventoryCheck future requirements