Deskside Technician

Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.

We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?Provide hardwaresoftware support services to onsite client including breakfixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the NetworkProvide hardwaresoftware support services to onsite client including breakfixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the Network What do you need to succeed?3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10Experience troubleshooting and replacing hardware on Lenovo PCsExperience using Active DirectoryExperience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 clientExperience supporting Google Suite (Gmail, Google Docs, Google Drive, etc.)Experience troubleshooting wireless connectivity issuesQuality Customer Service skillsVPN experience.Experience with basic hardware printer supportExperience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP What you”ll getWork with brilliant minds, often within a global capacityComprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much moreOpportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we”re different Brazilian and privately owned companyAgility, flexibility, and innovation are in our DNAFlat organizational structure which enables faster communication and decision making.

Take a look for yourselfHere’s one of our own, talking about the culture, space and growth opportunities httpswww.youtube.comwatch?vj8O37KNINdY Customer-oriented attitudeExcellent verbal and written communication skillsAbility to communicate technical information to non-technical audiencesThis position includes walking, bending and lifting equipment sometimes up to 25 poundsAbility to search internallyexternally for support information