Computer Technician I – La Crosse, WI
UnitedHealth Group
This is a Contract position in Rockland, WI posted November 7, 2020.
Careers with OptumRx. We’re one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here youll fill far more than prescriptions. As a member of one of our pharmacy teams, youre empowered to be your best and do whatever it takes to help each customer. You’ll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There’s no better place to help people live healthier lives while doing your life’s best work.(sm)
The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, all other duties as assigned will be expected for each position.
The Computer Technician I is responsible for testing, repairing, and providing regular maintenance support on laptops, tablets and computers. They will be responsible for completing Service Desk tasks as assigned, provide technical support for LHIs group events, educate end-users on how to resolve various hardware and software problems and provide appropriate resolution. Additionally, individuals in this role will manage accurate inventory of technical equipment and prepare equipment for proper shipping, moves and installations as necessary. Support additional technical needs with audio and dental equipment.
Primary Responsibilities:
- Responsible for the management of technical equipment including patches and cloning laptops and repairing equipment
- Troubleshoot and provide phone support for internal and external customers regarding equipment problems and issues; may provide support at night and on weekends within a rotation schedule
- Act as front end support for incoming issues, and gather accurate data related to the incidents reported by end users. Test the given information for validity and accuracy. Direct the issues to appropriate parties for resolution
- Provide on-site, fulltime technical support at LHIs Distribution Operations Center and additional bandwidth support to the Helpdesk team with inventory maintenance, hardware and software support, workstation and peripheral equipment moves and installations, and end-user support
Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Associate degree in an IT related field (Network Specialist, Computer Support Tech or other related field)
- 6 months work experience in a computer technician or desktop support environment repairing/replacing computer hardware such as laptop screens, RAM, hard drives, etc
- Experience with Windows based computer systems, technical knowledge of hardware, software and peripheral
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Ability to provide on-call phone support at night and on weekends within a rotation schedule
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Ability to work while standing for extended periods of time
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Capable of lifting up to 35lbs frequently (34-66% of the time)
- Physical ability to bend, reach, twist, package and transport (shift/roll/push/pull) multi-sized packages or equipment hard-cases that range from 10 35lbs frequently and 50+lbs occasionally to rarely with assistance.
Preferred Qualifications:
- Strong interpersonal and communication skills
- Excellent customer service and problem-solving skills
- Ability to adhere to procedures and maintain accurate detailed record
- Must demonstrate commitment to solving user problems
- Ability to take responsibility for assigned tasks and prioritize workload in a fast paced environment
- Mechanical aptitude and knowledge to troubleshoot physical computer issues
UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.
Some of the steps weve taken to ensure employee well-being include:
- Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
- Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
- Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
- Fully cover the COVID-19 healthcare costs for our employees
- Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home
You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.
What we do defines who we are. Take a deeper look at how we’re providing support during this global health crisis and search for a way you can get involved. View our COVID-19 Resources Page: click here.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: Computer Technician, Technical Support, OptumCare, La Crosse, WI
