Benchmark Hospitality: A/V Technician

Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark.

Our strength lies in our diversity, positive service attitude and determination to succeed.

Come be a part of our “Be the Difference” philosophy, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.

Here are just some of the great benefits we offer:Full Time employees have access to Medical and Dental insurance to fit your needsBenchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)401K match (Let us help you build your financial future)Companywide Hotel Room Discounts (Who doesn’t love to get away)Paid Time Off (Holidays/Vacation)Employee Assistance Program (We are here to support you)Employee family events (bring the kids!)Partnerships and discounts with major retailers such as AT& T, Verizon and Dish to name a fewMany more, please inquire for more details Who are we?This position is responsible for providing set up and operation of small to large-scale audiovisual systems in a hospitality environment and for providing Help Desk services while ensuring complete client satisfaction.

Support includes but is not limited to audiovisual systems, lighting and control systems, wireless/wired connectivity, end users for PC’s, Mac’s, Tablets, Servers, Mobile devices, database connectivity, desktop applications, and associated hardware.

Ensures service level objectives are consistently met for supported clients.

What you will have an opportunity to do:The David Rubenstein Forum is thoughtfully designed to host events that promote inquiry, the open exchange of ideas, and the power of convening.

The Forum serves as a hub for the broad range of people and activities at UChicago: visiting foreign dignitaries, academic symposia and corporate partner exchanges, prominent speakers and performers, and board meetings.

Its over 70,000 square feet of flexible spaces, which can accommodate formal and informal gatherings of 75 to over 600 people, is also a resource for the community and institutions across Chicago.

A celebration of the people and ideas of the University of Chicago, the David Rubenstein Forum is designed to strengthen the University community’s connections to Chicago and the world.

This position reports directly to the AV and Help Desk Manager while working closely with designated third-party managers and directors.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCEBachelor’s degree preferredTechnical certification in related network and end user operating systems desiredMinimum 1 3 years of experience with various computer related technologies, including advanced knowledge of audio/visual technologies in a corporate or event-based environmentConference Center/Hotel or related experienceUse of web streaming equipment and platforms including hardware encoding for webcastingUse of web conferencing and web meeting platforms such as Zoom, Blue Jeans, Webex, etc.Extron and/or Crestron AV and Lighting control systems experience desiredProgramming and troubleshooting installed audio and video control systems as well as patch bays, AV matrix switchers and routers.Must be in process or have completed the vaccine process for COVID-19 by time of job offer, and be willing to stay fully vaccinated (fully vaccinated means completing all doses of COVID-19 vaccine including any future booster requirements per schedule requirement of the CDC).

ESSENTIAL FUNCTIONS:Assist the Events staff to define and prepare AV needs/requirements for all events and coordinate live audio and video eventsSupport multimedia, audio visual, and videoconferencing or VTC event operationProvide excellent customer service that includes communicating with end users in person and on Video ConferenceAssist end users with set-up for conferences, ensuring that all equipment is operableMonitor daily audio visual conference room scheduleProvide presentation support including importing and manipulating presentation slides and supporting the capture, editing, publishing, and upload of final webcast and approved mediaSetup, operate, support, breakdown and transport AV equipmentPresence of mind with quick decision and resolution when technical problem arise, especially during live production, cable, and internet streaming of all eventsInspect and maintain functionality/appearance of conference and board meeting rooms for quality assuranceIdentify any IT and network related issues and ask for IT support in a timely mannerCollaborate with organizational policy makers to establish and enforce proper AV practices and proceduresOther duties as assigned by management Benchmark Hospitality provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements.

Supporting medical or religious documentation will be required where applicable.

To request a reasonable accommodation, please contact us at 773.702.3070.

What are we looking for?

Benchmark Hospitality is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.