AV/ VTC Technician – Secret Clearance

Provides technical support, troubleshooting, event scheduling, and event facilitation in a multi-vendor environment. The selected candidate must be customer oriented, extremely well organized, and knowledgeable in AVVTC best practices and troubleshooting. This position will require the selected candidate to interact with all levels of government customer and contract leadership daily. Communicating consistently with all stakeholders in an articulate and efficient manner will be key to success. Duties Include Scheduling and managing AVVTC events for contract customers to include scheduling of physical room space when required. Updating and maintaining current AVVTC deployments using government supplied andor other approved hardware, subsequent upgradespatchesversionsreleases and AVVTC unique applications. Ensuring compliance as outlined in the AVVTC Security Technical Implementation Guide (STIG) on all DLA Information Operations AVVTC setups. Providing Standard and Advanced AVVTC Support for hardwaresoftware configuration, troubleshooting and problem resolution. Providing technical support for AVVTC update software installation and configuration issues and providing resolution. Trouble tickets shall be input, updated and maintained using the current Remedy Help Desk software application or any subsequent Help Desk applications. Evaluating and performing technical review of all DLA Information Operations AVVTC hardwaresoftware acquisition requests. Providing enterprise support for DLA, Information Operations at Site AVVTC equipment, to include CODECs, AVVTC network connections and controllers, wiredwireless interfaces, audio controllers, data interfaces, Cable TV, CCTV other miscellaneous AVVTC equipment and other commonly used peripherals within the Government computing environment. Contacting appropriate vendor repair personnel for warranty andor proprietary repairs, as required. Explaining and demonstrating the malfunction to the appropriate equipmenthardware vendor responding to the warranty call. Verifying that the repairs made by the servicing vendor are proper and fix the problem. Providing subject matter expertise to onsite support technicians in the setup and deployment of AVVTC systems as required. Providing knowledge transfer to DLA Information Operations personnel in the deployment and administration of the AVVTC system. Providing Advanced AVVTC Support for all Site personnel. Responding to DLA CERT Advisories, Bulletins and Tasking, and ensure all AVVTC equipment and transmissions are secure from vulnerabilities. Creating or updating network diagrams. Creating system configuration documentation for all AVVTC systems. Creating user job aides to facilitate setup and operation of AVVTC sessions without administrator intervention. Experience, Certification, Training, and Security Requirements Three (3) years of progressive Information Technology (IT) experience in an AVVTC support role. SECRET Security Clearance Required IAT-II Level Certification Required