AV Service Technician

Description: AV Service Technician Full Benefits Medical Dental Vision 401K with a match 28 paid days off to start 5 different Flexible Spending account options Join New Era’s growing team and experience a corporate culture that promotes personal and professional development.

New Era Technology is a global IT integrator with 2,500 employees delivering Collaboration, Cloud, Data Networking, Security, Large Venue, and Corporate AV and Managed Service Solutions to more than 9,000customers.

We are looking for team members to contribute to and deliver our mission to securely connect people, places, and information in a rapidly changing digital world.

Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box.

As a team member, you will receive competitive benefits, industry training, and certifications.

New Era Technology empowers businesses to embrace the future workplace.

As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.

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Requirements: The AV Service Technician is responsible for repairing and maintaining audiovisual and multimedia systems.

AV Service Technician shall be responsible for but not limited to the following: Work to achieve 100% customer satisfaction 100% of the time Perform service calls, troubleshoot, and resolve problems with A/V systems Perform preventative maintenance of contracted systems Load and test control code Load and tweak DSP files QA systems after performing work Train clients on the use of A/V systems Assist in systems installation when necessary Crimp, solder, wire pull, label, terminate, and other technical tasks associated with A/V systems Maintain a professional appearance and attitude Resolve all customer service issues with management Maintain all associated paperwork in a timely manner (timesheet, expenses, etc.) Follow system drawings and wiring details Submit markups when needed Van inventory, maintenance, and appearance Full compliance with company’s policies and procedures Other duties as deemed necessary by management AV Service Technician shall have: Strong client and service-focused mindset, demonstrate excellent listening skills and the ability to understand customer issues.

Understanding of how A/V systems function, and how to diagnose and resolve problems within those systems.

An ability to use discretion and good judgment with regard to sensitive or confidential information.

Proficient with computers, including audiovisual applications (ClearOne, AMX, Crestron, Polycomm, etc.) Must have a clean driving record Ability to work flexible hours and limited travel AV Service Technician EXPERIENCE : A minimum of three years of related Audio Visual experience and an InfoComm CTS designation or significant progress towards it.

AV Service Technician REQUIRED EDUCATION: High school diploma or equivalent.

PHYSICAL DEMANDS: Ability to drive a company van to client sites Ability to stoop, kneel, bend at the waist, and reach on a daily basis Ability to safely use ladders, scaffolding and lifts Regularly use hands and fingers to handle, control or feel objects Regularly see details of objects that are less than a few feet away Regularly speak clearly so listeners can understand Regularly understand the speech of another person Frequently work on projects that require deadlines Ability to lift and carry up to 40 pounds WORK ENVIRONMENT: Minnetonka, MN EXPECTED HOURS OF WORK: Business hours are Monday through Friday 8:00 AM to 5:00 PM.

However, required work hours may vary depending on business needs.

Overtime is possible.

Ability to work flexible hours is required.

TRAVEL: 90% travel required to client sites within two hours.

10% travel to client sites further away with possible overnight stays.

PM21