Automotive Mechanical Claims Adjuster

Recruiting Firm, Riderflex has been hired by our client, American Auto Shield, to find their Technical Claims Adjusters!

Company: American Auto Shield
Industry: Vehicle Service Contract
Title: Technical Claims Adjuster
Location: St Louis, MO/Remote
Reports to: Claims Team Lead
Type: Full-Time, W-2
Compensation: $20-25/hour depending on experience
Schedule:
M-F 7-3:30 PM CST
M-F 8-4:30 PM CST
M-F 9:30-6 PM CST
Saturday schedules available (7-1 PM) *Saturdays are paid at 8 hours. Employees with a Saturday schedule can choose to have Tuesday, Wednesday or Thursday off. *Pay differential for employees with a Saturday schedule ($.50/hr more)

Position Overview

This position is the key service contact for customers filing claims on the various vehicle service contracts administered by the company. This position is also responsible for providing complete and sound claim approvals, according to various written contracts, and be able to clearly explain contract terms by performing the following duties.

Responsibilities

• Answer phones in a courteous and efficient manner.
• Review contact coverage terms and conditions.
• Review inspection reports.
• Provide excellent customer service.
• Adjudicate claims in a cost-effective manner.
• Enter claims and estimate information into a computer claims systems.
• Document files to include all key activities regarding estimates, repairs, and evaluation summary reflecting and revisions.
• Ensure claim files are properly documented and claims coding is correct.
• Provide accurate, courteous and timely information to all external and internal customers concerning claim status and other claim inquiries.
• Conduct and coordinate loss investigations on all claims.
• Recommend further action on claims exceeding authority limits.
• Review coverage questions and work with supervisor and claim management for approval.
• May aide in the training and mentoring of new employees.
• Provide support to Claims Adjusters.
• Answer phones, both general, major components and escalated issues (as needed).
• Audit claims for Claims Adjusters’ accuracy and provides recommendations as a result of findings.
• Potentially provide leadership support should the Claims Team Lead not be available.
• Other duties may be assigned.

Required Experience, Skills & Abilities

• A minimum two years related experience and/or training; or equivalent combination of education and experience.
• Average to Above Average Automotive knowledge for an experienced technician.
• Remain calm and professional in stressful situations.
• Be friendly, courteous, service-oriented, flexible and enjoy working with a variety of staff.
• Be detailed-oriented and work effectively under pressure while meeting deadlines.
• Work independently and productively with minimum supervision; able to manage multiple projects.
• Recognize problems, identity possible causes and resolve routine problems.
• Establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
• Be proactive in addressing potential problems or holdups in all processes and procedures.
• Ability to read, analyze and interpret documents such as contracts, claim procedure guides and coverage pages.
• Respond to common inquiries or complaints from customers.
• Write routine reports and correspondence.
• Add, subtract, multiply and divide all units of measure, using whole numbers, common fractions, and decimals.
• Compute rate, ratio and percentage.
• Draw and interpret bar graphs.
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Deal with problems involving several concrete variables in standardized situations.
• To perform this job successfully, an individual should have knowledge of: Internet Software; Spreadsheet Software (Microsoft Excel); Contract Management Systems; Word Processing Software (Microsoft Word); Electric Mail Software (Microsoft Outlook).

Preferred Education/Certifications

• Two-year technical automotive degree.
• Actively working towards ASE certifications (P2, C1, A1, A2, A3).
• California Property & Casualty Adjuster License (Incentive pay offered for this license)

Benefits

At American Auto Shield, the diverse people, departments and skills make them interesting. Their devotion to their employees, customers and clients makes them unique.

They’re working to provide the best service for their customers, with the best work environment for their employees who provide that service. Along with a fun work environment that offers employees the opportunity to challenge themselves while expanding their skills, they offer automotive aftermarket products and administrative services for dealers, agents, direct marketers, membership organizations and lenders.

By providing customers the finest Vehicle Service Contract coverage and claims service, they ensure long-term customer and client loyalty. By providing employees a friendly work environment that contributes to their growth, they ensure long-term employee satisfaction.

If you like being around smart, ambitious, motivated people that share in your enthusiasm, you might want to check out American Auto Shield. They offer a valuable service for customers and clients, and full and part-time positions with competitive compensation, top-notch benefits, learning opportunities, perks like fun on and off-site company events, and rest and relaxation with paid holidays and flexible time off for employees.

American Auto Shield offers a competitive, comprehensive benefit package:

• Health, Dental, Vision, Flexible Spending Account
• 401k
• Short/Long Term Disability
• Paid Time Off
• Paid Holidays
• Compensation: $20-25/hour depending on experience

About American Auto Shield

Founded in 2002 and headquartered in Lakewood, Colorado, American Auto Shield specializes in Vehicle Service Contract development and automotive claims administration. Their team’s combined industry expertise, complemented by our partnerships, allows them to develop and deliver products that provide superior coverage and service.

They continue to experience tremendous growth which equates to great opportunities for their loyal employees. Within the past 12 months, they have earned more than a 400% increase in new contract volume. Today, they have more than 150 full time employees and expect to reach over 200 by the end of 2019. This growth includes expanding beyond our Denver metropolitan HQ with additional satellite offices in Missouri, Florida and Arizona. They also provide limited Admin and HR related support to several “sister” companies located in Wisconsin, Florida and Maryland.

About Recruiting Firm, Riderflex

Riderflex is a national, Colorado based, premier headhunter, RPO and employment agency; recruiting and searching the top talent for staffing your teams.

Our core purpose is to help create dynamic work environments for clients and candidates. We specialize in three core competencies; recruiting, consulting, and candidate services. Our recruiting process includes vetting candidates through video interviews by current C-Level executives with over 30 years of experience. We recruit for all industries and functions, from the C-Suite to Manager level, nationwide. Riderflex brings your leadership to the next level with consulting services including Human Resources, Marketing, IT, Sales, Finance, and Operations.

Who We Are

https://youtu.be/rZSq-VBanwM

Listen to the Riderflex Podcast – Career Advice and Job Interviewing Tips

https://riderflex.com/podcasts/

Job Type: Full-time

Pay: $20.00 – $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location:

• One location

Work Remotely:

• Yes