Aston Carter: Automotive Technician

Description:These Reps will be taking calls from dealerships and car owners to field questions around mechanical claims.

This is a remote opportunity and must have reliable internet.

Equipment will be provided.

The three main calls they will take will be:-Dealerships calling with repairs required on car to determine if the repairs needed will be covered by the auto warranty, they will have a list of guidelines that will allow them to determine if the claims should be approved or denied.-Car owners will be calling to understand why a claim is either approved or denied.-Car owners will be calling to determine what they should do for an issue with their car.

The rep will advise them the process required to get a quote and next steps to determine if the repair will be covered.

Overall they will need to be using their mechanical knowledge to understands the issue with the automobile and then advise the dealership or customer what is approved, denied or what the next steps in the process of claim is needed.Skills:automotive industry, ase certified, Automotive Mechanics, Automotive Body, Ase Certified Mechanic, Automotive Tech, Mechanic DieselTop Skills Details:automotive industry,ase certifiedAdditional Skills & Qualifications:3-5 Years of mechanical experience or mechanical claims experience ASE or other Automotive certification preferred (can be expired) Strong Communication Skills Computer Skills use of multiple programs to determine claimExperience with Labor guides They use All DataExperience with Scan ToolsInterview Questions:Where they have workedTheir automotive or mechanical experience Most challenging project at X companyTell me about a time you have dealt with an irate customerTell me about a time you had to assist a customerWhat parts have you worked on specificallyHave you used a scanner and when have you used oneSituational customer service questionsWhere have you done automotive workExperience Level:Expert LevelAbout Aston Carter: At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business.

Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles.

As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America.

Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges.

For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.Com.

Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options.

However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.

The Recruiter is the sole point of contact for questions about this position.