Assurant: Lead Field Repair Technician – Cell Phone Repair Virtual Hiring Event

Assurant Field Repair TechnicianEvent DetailsDate: Tuesday, September 21, 2021What We’re Hiring ForField Repair Technician Cell Phone RepairLead Field Repair Technician Cell Phone RepairIntake Details:Technical requirementsAfter signing up, you will be sent an email with instructions on how to connect.Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera.

Check to see if your network connection can support an online session.

A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.What to prepare for the interviewPlease upload your resume before we connect!Interview dress codeCasual (come as you are, but please be presentable)About AssurantJoin a company of problem-solvers and pioneers!Assurant is the company that protects and secures the places people live and the things they buy.

Here, you’ll protect what matters most.From digital transformation and customer experience roles to claims and finance teams, our diverse employees continually challenge the status quo and develop solutions that advance the way we do business.How We’re DifferentWe start you with training so you can be an expert in device repair and provide a superior customer experienceWe help you become Apple and Samsung certifiedWe provide excellent compensation, monthly bonuses and retirement programsYour medical benefits begin on your first dayWe provide tuition reimbursement available after 6 monthsWe deliver exceptional paid time offWhat is a virtual interview?Virtual interviews help employers connect with job seekers when they are not in the same physical location.

Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.Application Link: https://assurant.Wd1.Myworkdayjobs.Com/Assurant_Careers/job/TMO-New-York-5Th-Ave E-23Rd-St/Cell-Phone-Repair-Technician_R-92743YouTube Link: https://www.Youtube.Com/watch?v=uJIwu3aMNkoScreening Questions:Mandatory:Do you have a high school diploma or equivalent?Mandatory:Do you have at least 1 year of face-to-face customer service experience?Mandatory:Do you have knowledge of mobile devices and operating systems?Mandatory:Do you have at least 1 year of experience with product service support or troubleshooting electronics (3 years of experience Required for Lead role)?Mandatory:You will be required to work 40 hours a week, which might include weekends or evenings depending on the schedule.

Are you comfortable working 40 hours a week?New York (5Th Ave & E 23Rd St)New York(W 125Th St & Adam Clayton Powell Jr Blvd)New York (E 86th St & 3rd Ave)New York (8TH AVE & W 36TH ST)Our LeadCell Phone Repair Technicians keep our customers connected by leading the team that engages with them to explore device issues, repairing mobile devices and determining warranty adjudication.

You’ll work inside a wireless retail store and be the face of Assurant’s in-store operations, delivering our award-winning personalized customer resolution experience and serving as a technical support resource.ResponsibilitiesServe as a technical leader to other technicians in store and across our networkResolve customer issues relating to equipment problems by repairing phones, tablets and other consumer electronicsEngage with and assess customer device needs to deliver outstanding serviceRepair smart phones by utilizing tools and processes to triage, determining the most effective method to repair then repairing the deviceMeet or exceed key performance objectives, including service and repair metricsManage repair inventory involving new parts, recording inventory volumes and tracking partsComplete regular technical and non-technical coursework in curriculum path within the required timeframes, including device certifications and required skill certifications (initial coursework as well as ongoing training)Supervises between 2 – 5 techniciansRequirements3 years of experience with product service support or troubleshooting electronics1 year of face-to-face customer service experienceOne-year supervisory experienceKnowledge of mobile devices and operating systemsHigh School diploma or equivalentStrong oral and written communication skillsStrong teamwork and collaboration skillsBasic knowledge of Microsoft Office