Altice: Fields Service Technician

Altice USA is a cutting-edge communications, media, and tech company.

We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show.

Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience.

We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

We’re not the only ones who have seen it; we’ve recently been recognized by Forbes as one of America’s Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.Job SummaryUnder general supervision the Field Service Technician II ( BBTII) installs, changes, repairs and disconnects cable services including video, data, and telephone.

Performs troubleshooting at time of installation and on scheduled service calls from the tap to the customer’s selected locations using coaxial or fiber cable.

Educates customers regarding new and existing services and describes the advantage of other services to meet customer needs.Provides quality internal and external customer service surrounding the Company valuesInstalls, tests and troubleshoots Company services including video, data and telephone from tap to customer electronic devicesUtilizes network tools and troubleshooting knowledge to resolve network problemsResolves issues at installation and on scheduled service call from customer’s select locations to tap or poleEducates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing proceduresDetermines customer’s current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional productsResolves or escalates customer complaints, as appropriateUses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicleMeets scheduled appointment windowsCompletes work orders and other documentation on paper and/or by mobile deviceRepresents Company to collect payments and equipment; secures appropriate customer signaturesMaintains network integrity through preventive maintenance and home certifications.Adheres to established maintenance windows for all outagesUses small hand tools, power tools, meters, and other test equipmentMaintains and secures Company truck and equipmentWorks on regularly scheduled days as well as unscheduled days and beyond regular work hours as requiredWhen applicable rearranging and reconnecting coaxial or fiber optic service drops at pole, underground or building terminalsPerforms other duties as assigned