2020 Companies: Samsung Appliance Repair Trainer

:Responsible for the training and development of new and current employeesEffectively develop training for multiple departments as well as new tools/programs to accelerate the learning curveAccurately present compliance-related new hire orientation materials and appropriate mentoring programsConduct pre-training conference calls with class attendees to discuss training expectations and travel guidelinesEfficiently manage post-training activities including grading assessments, shipping signed compliance documents to HR, and communicating final training attendance roster to appropriate departmentsConduct in-field observations to identify opportunities of improvement or areas of excellence; report findings to Training Manager and Sales Supervisor/Manager as appropriatePerform all other duties as assignedPerformance Measurements:Effectively design training materials to enhance the overall learning experience and facilitate adult learning; include: lesson objectives, instructional strategy, delivery media and assessment as well as business purpose, target population, course objectives, course maps, task analysis plan, and assessment planPromptly provide accurate and complete training classsummaries/documentation at the conclusion of each session to close the on-boarding loopConduct 2-4 hours of in-field observations monthlyQualifications:Bachelor degree or higher in Education, Business, or related field3-5 years of successful training experience, preferably within direct marketing/ telecommunicationsProven track record in employee performance improvementAbility to perform independently with strong decision making skillsStrong multi-tasking skills and customer service orientationCreative curriculum design utilizing technology-based tools and processesAbility to stage a consultative selling process that overcomes objections and connects with company’s needsImpeccable oral, verbal and written communications and presentation skillsAdvanced PowerPoint skillsExperience with computer based training tools such as: Captivate, Flash, Knowledge Planet, and other technologies that enhance the training experienceAbility to travel extensively