VanderHouwen: Social Media Specialist

Our client is looking for a Social Media Specialist, who will provide a premium and motivational experience by monitoring and responding to inbound social media messages from multiple channels and categories.Responsibilities:As part of working with the Consumer Services Social Media team, you’ll handle contacts for the accounts we support over Twitter, Instagram, YouTube and our Apps. You’ll also connect with each consumer you talk to and provide premium customer service in every interaction. Along with serving consumers, you will also provide the management team with insights gained from routine health checks of our websites and social media spaces, offering feedback related to key contact drivers, hot topics, products, website information, issues and trends. You will maintain an up-to-date understanding of the entire product line, marketing initiatives, software services, web properties and events. In addition, youll utilize systems and other support tools to ensure accurate responses to consumer inquiries and to capitalize on potential sales opportunities.A typical day consists of working the social cases that come into our queues. The cases coming in are from the variety of handles we support so you can expect to answer a variety of questions. You will work each case and provide the best possible service with each interaction. You will keep track and report on any trending topics that we hear from our consumers. You will also attend weekly team meetings to stay up to date on policies and processes.Qualifications:College degree (B.A. or B.S.), preferably in communications or marketing. Educational requirement may be substituted with equivalent industry-related business experience.2 years’ experience and/or a superior knowledge in social media landscape, trends, networks and toolset.Athletic experience.Expert industry and product knowledge.Excellent written and verbal communication skills.Strong computer skills, including experience navigating the internet and using PC and Windows-based software (Microsoft Office).Ability to read, speak and understand English.Strong business writing skills.Strong understanding of social media communication styles.Demonstrated initiative and ability to work independently and/or in a diverse team environment.Capability of making sound business decisions and quickly understanding new information and situations.Strong organizational skills and ability to prioritize a varied workload.Demonstrated strong problem-solving skills, analytical skills and attention to detail.Ability to reach mutually beneficial conclusions.Strong team and customer service orientation.Online research skills with the ability to follow and track data relevant to the brand and consumer.Experience gathering information from various resources (i.E., computer, catalogs, customer files and correspondence).Ability to sit at a desk for long periods of time.Ability to manipulate computer tools, communication devices and catalog pages.Ability to work weekends and flexible hours.Overnight and/or out of town travel may occasionally be required.