Sr. IT Systems Manufacturing Engineer

The Sr.

IT Systems Manufacturing Engineer under minimal guidance will be responsible for relationship management at the production floors.

This will require direct support of production leadership, understanding how IT services are consumed by the production teams, and working with IT leadership to optimize IT services to meet their needs.Specific Duties and Responsibilities* Lead in transforming how the production builders use IT hardware by documenting use cases in every production floor area.* Will present real use case studies to IT leadership team for problem areas so improvements can be made.* Assist in refining strategy and overseeing how production builders use IT equipment.* Understand how the process works, how the technology supports the process, how integrations work, and the impact of changes to any component, provide training and support in regards to production floor issues.* Actively listen to customers’ needs and requests, ensuring they are fully understood with appropriate expectations effectively set and delivered.* Work effectively and professionally with cross-functional groups across divisions, worldwide, and as part of a team.* Comply with quality system regulations, standards and procedures.* Lead in coordinating and responding to incoming IT escalations across multiple real-time intake channels (web, e-mail, chat, phone, walk-up) for production floor incident and problem trends.* Improve user experience, collaborate with Tier1, Tier2 and Sr Techs to effectively integrate processes and solutions.* Establish and improve policies, processes and standards following industry best practices.* Oversee the development and publishing of Knowledge article for client services applications and processes with an emphasis on supporting Endpoint Management software tools for imaging and installing IT equipment.* Identify, develop and disseminate solutions to technical issues and process gaps for in-scope IT Services and process flows* Maintain the IT ticketing system, ensuring that open tickets are resolved or escalated within any defined SLAs* Independently triage incoming escalation tickets, including identification of appropriate routing for application or service improvements pertaining to the production floor use of IT equipment.* Document maintenance and troubleshooting procedures.* Develop operations procedures and tools to improve operational efficiency and reliability of IT software and hardware.* Integrate operational procedures and image automation to improve consistent delivery.* Manage imaging lab for client systems initiatives, including development and testing.* Maintain effective relationships with vendors and end users.* The ability to repetitively pick up, move and transport heavy IT equipment throughout the day.

This includes but not limited to desktops, laptops, monitors, accessories, and all other IT equipment.* Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.** Ensure other members of the department follow the QMS, regulations, standards and procedures.** Perform other work-related duties as assigned.Position Qualifications* Minimum education and experience:* Bachelor’s degree in Computer Science, Engineering or related field with 7+ years of experience providing enterprise level end user support, or equivalent combination of education and experienceAdditional qualifications: Knowledge of Active Directory, Group Policy, DNS, DHCP, RDP, Print Management, Microsoft Windows, Mac OS, configuration management tools (e.g.

Microsoft SCCM, Intune, and/or JAMF), Office 365, scripting (e.g.

PowerShell), Adobe Creative Cloud, and Anti-virus/anti-malware utilities.

Excellent oral, written, and interpersonal communication skills Problem solving skills, resilience, ability to prioritize changing demands Strong oral, written and interpersonal communication skills High degree of accuracy and attention to detail Proficiency with MS Word, Excel, and PowerPoint Excellent organizational skills with ability to prioritize assignments while handling various projects simultaneouslyWorking Conditions* General office, laboratory, and cleanroom environments* Potential exposure to blood-borne pathogens* Requires some lifting and moving of up to 25 pounds* The employee is frequently required to stand, walk, sit, and reach with hands and arms, and to use a computer, sitting for extended periods.

Specific vision abilities required by this job include ability to read, close vision, distance vision, color vision, peripheral vision, and depth perception.* The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.What We Offer:* A collaborative teamwork environment where learning is constant and performance is rewarded* The opportunity to be part of the team that is revolutionizing the treatment of some of the world’s most devastating diseases* A generous benefits package that includes medical, dental, vision, and life insurance; a 401(k) match; and an Employee Stock Purchase PlanPenumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on innovative therapies.

Penumbra designs, develops, manufactures and markets novel products and has a broad portfolio that addresses challenging medical conditions in markets with significant unmet need.

Penumbra sells its products to hospitals and healthcare providers primarily through its direct sales organization in the United States, most of Europe, Canada and Australia, and through distributors in select international markets.

The Penumbra logo is a trademark of Penumbra, Inc.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.If you reside in the State of California, please also refer to Penumbra’s Privacy Notice for California Residents.