Global Customer Experience Specialist, Dealer Tools

28800 Ida St Valley Nebraska 68

Why Valmont

Welcome to Valmont, where a world of opportunity awaits.

When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe.

We want problem solvers who roll up their sleeves to foster progress and innovation for all people.

At Valmont, we provide infrastructure, irrigation, tubing and coatings to the world.

We strengthen cities.

We nourish croplands.

We design, manufacture and coat.

Our products and services make a difference.

Join us, and BUILD YOUR WORLD.

A Brief Summary of This Position:

The Global Customer Experience, Dealer Tools Support Specialist is responsible for the support of Valley Irrigation’s software products that provide our Dealers support in planning their orders.

The Dealer Tools Support Specialist will be the first line of contact for all Valley Dealers and Valley International to help assist and troubleshoot any issues with Valley products, such as V2O, Blueprint, Design Tools, and Field Layout Tool.

This position will have a very diverse range of products from software to mechanical products, requiring the individual to have a strong technical background, and excellent documentation habits.

The position will be part of a team that receives dealer, customer, and internal employee’s support requests and will be responsible for ensuring that the requests are completed or deferred to the proper department in a timely manner.

Essential Functions:
Develops and implements new product rollout plans that the Service groups will need for training Creates and executes the release of new product training plan Maintains current knowledge of emerging and advances technologies and work collaboratively with engineering to identify potential new products that could be integrated into the Valley product line Plans successful product launches in conjunction with product development, marketing and sales Supports development of marketing materials to provide the necessary input for changes to existing collateral materials regarding Irrigation products Recommends product changes and enhancements to existing products based on input from customers, dealers and internal personnel Identification of new irrigation product opportunities Responsible for maintaining a close, positive working relationship with Sales, Product Management, Marketing, Engineering and Operations Leads cross-functional new product development teams to ensure timely product introductions into the market place and the product is developed per market requirements Ensure the timely resolution of service issues Acts as the first line interface for reliability and durability issues that are presented by end-user customers or dealer personnel Collect and analyze product reliability information related to the product lines and advanced technologies which includes technology trends, opportunities and customers’ expectations Participates in the development of the annual service training Participates in the crafting of the product strategic plan This position reports into Senior Manager Customer Experience and has no direct reports This role requires up to 10% travel (domestically), including overnight stays

Other Important Details about the Role:
Requires the ability to resolve complex problems and large challenges Requires the ability to establish and cultivate excellent working relationships with the engineering, service, operations and product management teams Leadership, mentoring and motivational abilities for a diverse team Strategic thinking ability with tactical and detailed execution

Required Qualifications of Every Candidate (Education, Experience, Knowledge, Skills and Abilities):
Bachelors with 3+ years relevant experience or Associates Degree with 5+ years relevant experience or 7+ years of relevant experience Three (3) years of Helpdesk, Technical Support or relevant technical experience Organizational skills to manage high call volume during peak seasons Ability to follow-up and pursue outside solutions for dealers Understanding and flexibility with program testing and releases Expertise in the use of influence, team participation, consensus building and dealer/customer/grower communication Passion and integrity with the drive to excel and deliver exceptional results

Highly Qualified Candidates will Possess:
Two years’ experience working directly with dealer sales and/or service personnel Two years’ of irrigation design experience in an agricultural or industrial equipment manufacturing industry

Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

If you have a disability and require any assistance in filling out the application for employment email .