Warehouse Worker II

Job Description What’s the role? The role of Warehouse Worker II is responsible for ensuring efficient and proper operations of a local On-Demand Tool Services Center (TSC). Responsibilities include, but are not limited to, shipping and receiving all tools (On-Demand and Fleet), fielding communications (questions, complaints, issues), and managing the Loaner and On-Demand program within the specified TSC. Who is Hilti? If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career. What does the role involve? Fulfill Fleet Premium Loaner Tool and Tools On-Demand orders; ensure proper labeling prior to shipment Ensure all tools are shipped on time, in clean/working condition, and in compliance with prescribed order fulfillment targets Conduct weekly review of inventory stock and order additional tools/accessories to ensure minimum stock quantities are available for order fulfillment Separate tools to be kept as part of the Fleet Premium Loaner/Tools On-Demand Tool Pool Organize and manage stocking locations’ on-hand inventory for Fleet Premium Loaner/Tools On-Demand Tool Pool Update status of expired fleet tools in SAP to reflect if tool was scrapped or integrated into the Fleet Premium Loaner Tool, Tools On-Demand, and Use On-Demand orders Analyze and grade the condition of returned tools Create repair orders for returned Fleet Premium Loaner/Tools On-Demand Tool Pool; restock repaired tools Work with the On-Demand process expert on customer and process issues Communicate with other service centers on On-Demand processes Complete daily cycle counts as prescribed by the Internal Control Systems (ICS) policy and practice Receive On-Demand and Fleet Loaner tools into the warehouse and virtually into SAP and ONTrack Ensure all tools are in the ONTrack system and align with SAP inventory Monitor and respond to all email received in the designated PTP, Fleet, or other assigned mailbox Maintain a safe, clean, and orderly On Demand facility Additional duties, as assigned What you need is: High School Diploma or GED, required Associate degree, preferred Experience as an SAP user, preferred Intermediate skills in MS Excel, required Strong communication and interpersonal skills, required Must be customer service oriented and be able to work in a team environment Must be able to handle a large volume of work and multiple priorities Must possess good attention to detail and be able to meet deadlines Company Description If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 30,000 people in more than 120 Locations, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.