Service Clerk / Writer

Service Clerk / Writer Purpose : Assist the service manager in maintaining accurate, timely reports, work orders and records relative to the service department’s daily operation within the dealership.

Responsibilities : o Fields internal and external customer inquiries to the Service Department o Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced o Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager o Maintains Service Department filing and records o Updates customer profiles using equipment, hours, or other information from the customer work orders o Assist in answering service phone calls o Maintains accessories and supplies and prepares replacement orders o May prepare Service Technician efficiency reports and other reports as needed o May process warranty and/or product improvement claims including the computation of charges, submission and follow-up o Other related duties as instructed by management Job Requirements: Service Writer / Clerk Experience, Education, Skills and Knowledge: o Basic knowledge of accounting practices o Ability to use standard desktop load applications such as Microsoft Office and internet functions o Knowledge of office procedures o General understanding of mechanical/technical terms is preferred o Mechanically inclined o High School Diploma or equivalent experience