Senior User Researcher-Work from home

Remote-eligible position

We’re looking for the right person to join Cigna’s Digital Product Design and Architecture Team, where you’ll play a key role in the creation and evolution of exceptional experiences for tens of millions of visitors and customers of all demographics and abilities.

The team comprises Digital Product, User Experience, Content, User Research, Accessibility, and Design Operations professionals whose work spans both public and authenticated websites and mobile apps.

About this role

As a Senior User Researcher, you will be responsible for strategizing, developing, and executing end-to-end user research projects and initiatives.

You’ll interpret research outcomes, propose next steps, and be able to summarize recommendations that directly support the customer experience.

Your work will be critical in helping the team identify opportunities to improve our digital experiences based on user needs, desires, and expectations.

Research activities include card sorting, heuristic evaluation, usability testing (remote and in-person), interviews, surveys, and other methods.

You’ll work hand-in-hand with other user researchers, as well as UX designers, content strategists, SEO/SEM strategists, accessibility experts, leadership, vendors, product SMEs, data analysts, and IT development teams. 

Responsibilities

• Lead qualitative and quantitative user research initiatives that inform the design of Cigna digital products
• Coach User Research Team members in the use of various research methods throughout all stages of their projects
• Assist other User Research Team members in designing, conducting, analyzing and reporting out on results from studies
• Develop detailed recommendations and reports from research performed, and present this work to project, stakeholder, and executive teams across the enterprise
• Stay on top of evolving usability practice tools and methods
• Create participant screeners and develop participant-recruitment strategies
• Educate business teams on research and usability best practices

Qualifications

• 5+ years of hands-on experience conducting UX research in an applied setting
• Proven success creating and executing impactful user experience research studies in a fast-paced environment
• Demonstrated ability to translate user research results and UX best practices into actionable insights and recommendations
• Statistical and quantitative expertise (high familiarity with manipulating large data sets, survey design, cross-tab analysis, etc.)
• Deep understanding of how to apply research methods to collect statistically valuable insights that take into account business objectives
• Experience with both in-person and remote usability testing (moderated and unmoderated)
• Familiarity with statistical measurement tools such as SPSS, SAS, and R
• Ability to thrive in a complex organization
• Excellent communication, interpersonal, and presentation skills

About Cigna

Cigna Corporation exists to improve lives.

We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve.

Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions.

Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives.

What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support.