Office Clerk

COPE OF POSITION:
This position offers support to the MADC in traffic and billing functions including but not limited to supporting all functions in billing, routing; international and domestic. Prepare documentation for international shipments.

Job Requirements:

ACCOUNTABILITIES:
•   Traffic
o   Manage hot line – orders shipped same day, sensitive in nature, requires special handling, require by dates, pull and hold orders due to changes by customer
o   Liaison between Corporate Customer Service, Shipping Departments and carriers; for changes to released orders
o   Troubleshoot and correct problematic orders as well as shipments, by researching orders, order status, bulling, product specs, inventory, etc. utilizing Oracle
o   Schedule expedited shipments (pickup and delivery)
o   Return to traffic by coordinating 3rd party logistics (between 10 to 20 orders daily)
o   Provide instructions to floor for special handling
•   Billing
o   Support billing functions as required for domestic and international orders, including required export documentation and routing.
•   Other
o   Extend excellent customer service to all vendors, DC departments and corporate Customer Service
o   In conjunction with other office staff, greet visitors and assist in covering main phone lines, and other functions as outlined by Supervisors.

QUALIFICATIONS:
•   Associates degree in business or equivalent academic experience
•   Ability to meet multiple, time sensitive deadlines during the course of the day
•   A minimum of 2 years’ experience in traffic or billing
•   Detail oriented, organized and have the ability to work independently
•   Requires flexibility in workflow and the ability to multitask
•   Ability to work overtime as needed to meet business demands
•   People oriented with excellent customer service skills – Bilingual in Spanish a plus

TECHNICAL: