Lead Front Desk Clerk

What would I be doing?: This position is responsible for providing training, assistance, and on-the-job work direction to the Front Desk Agents, Night Auditors, PBX Agents, Bell Attendants, Valet Attendants and Ogle Haus to ensure accurate, exceptional and courteous room registration and check-outs.

This individualis also responsible for welcoming and providing service to guests of the hotel.

Responsibilities: 1.

Provides superior guest service, positively affects interactions with guests and teammembers, and has the resiliency to deal with difficult guests in all types of businessconditions and the ability to work harmoniously with coworkers.2.

Possesses complete knowledge of Hotel Front Desk, Call Center, PBX, Bell Attendant,Valet Attendant and Ogle Haus procedures and policies and assures their accurateexecution.3.

Distributes shift work among Front Desk Agents, Night Auditors and PBX and assures the timely completion of work.4.

Handles guest complaints, concerns and hotel issues.

Performs in a proactive manner and resolves all issues in a timely manner.

Acts as an ambassador ensuring and monitoring that all Front Desk Agents and Night Auditors communications are positive and ensures return guests.5.

Assists in the on-going training and development of team members.6.

Oversees the handling of guest accounts including declined credit cards and non-zero balances.

Acts as a billing agent for all charges posted through those accounts.Assures the proper handling of guest related services such as faxes and posting ofcharges to rooms.7.

Maintains knowledge of services offered and daily special events and in-house groups that affect operations at the Front Desk.

Maintains communication with Housekeeping and VIP Services for special requests and early arrivals.8.

Oversee the operations of the hotel as Manager on Duty in the absence of AssistantFront Desk Managers or Hotel Front Office Manager.9.

Handle complex guest service situations such as room moves and unassignedreservations, act as communication center between guests and various internaldepartments to ensure guest satisfaction.10.

Bank out Agents and verify accuracy of Front Desk Agents banks and audit.11.

Perform as a Front Desk Agent when necessary.12.

Perform observations and discuss performance with team members.13.

Perform other duties as assigned by management.

What are we looking for?: Effective communication skills.Must be able to obtain and maintain all licenses / certification per Federal, State, and Gaming regulations.Must successfully pass background check.Must successfully pass an alcohol and drug screening.The skills and abilities necessary for this position are typically acquired through the completion of a high school education or equivalent, in addition to two months of on-the-job training or related experience.

What would it be like to work at this property?: Belterra is a classic but revolutionary casino resort situated on the scenic Ohio River near the Markland Dam in Switzerland County, Indiana.

Belterra offers a first class gaming and resort experience featuring 38,000 square feet of gaming space, outstanding guest rooms and suites, seven delicious food venues, a shopping pavilion, full-service spa and salon, a 1,500-seat entertainment showroom, an 18-hole Tom Fazio designed golf course and more than 50,000 square feet of meeting and conference space.Belterra Casino Resort777 Belterra DriveFlorence, Indiana 47020-9402 What would it be like to be a Boyd Gaming Team Member?: Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States.

Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.Corporate MissionWe, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers’ wants.Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.Company VisionBoyd Gaming is one of the nations leading casino entertainment companies.

But were so much more a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders.

This philosophy defines and separates us from the competition, making us unique in our industry.From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family.

In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.