IT Help Desk Clerk

Express Employment Professionals is hiring a Desktop Support Technician for a 6 to 8-month contract with a municipal government department in Durham, NC.

As a Desktop Support Technician, you would be responsible for providing technical support to end users. This involves the installation, configuration, and maintenance of software, as well as providing responses to end user questions or problems.

This position is 6 to 8-month contract with Full-Time hours (37.5 hours/week), Monday through Friday, with a pay rate of $20.00 to $22.00 per hour.

Job Requirements:

Job Duties

• Install and configure operating systems and application software
• Evaluate problems encountered by end users and provide solutions or resolutions
• Review, evaluate, and plan a computer user’s needs and provide training to user when necessary
• Demonstrate and assist users in the proper backup/restore capabilities
• Serve as a liaison between users and software vendors for problem resolutions
• Install and test networking software for communications on local area networks
• Upgrade software on end user devices as necessary
• Perform routine maintenance and evaluate hardware and software malfunctions on user computers.
• Install new and maintain existing user computers and devices

Desired Qualifications:

• 2-3 years of experience with PC installation and/or end user support
• Education in computer science or related field
• Knowledge of Microsoft products, including Office 365 and Windows 10
• Strong communication skills for working with internal customers

If this sounds like the right opportunity, we want to hear from you!

Why work with Express? You’ll have access to:

• Medical, Dental, Vision, and Life Insurance
• Holiday and Vacation Pay
• 401(k) Retirement Plan