Front Desk Clerk, Tenaya Lodge At Yosemite

Delaware North Parks and Resorts is looking for friendly, outgoing, and customer-service focused Front Desk Clerks to join our team at Tenaya Lodge At Yosemite in Fish Camp, California.

We offer great perks to our Tenaya Lodge associates:

• Free employee housing OR $20/day commute bonus (for over 50 miles one-way)
• Free employee meals for all shifts over 5 hours
• Discounts on products and services

Responsibilities

• Follow all Delaware North Parks and Resorts Environmental GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures.
• Demonstrate knowledge of hotel room types, rates, packages, promotions, and other general knowledge necessary to perform daily duties.
• Verify customers’ credit, and establish how the customer will pay for the accommodation.
• Assist guests with folios and charges during check out process, collect payments, and make change for guests.
• Successfully completes the check in process.
• Ensure management is fully aware of any relevant guest feedback.
• Diplomatically handle guest complaints, always polite and maintaining a professional manner.
• Make and confirm reservations.
• Post charges, such as those for rooms, Gift Shop, Restaurants, and Spa
• Learn and use Springer Miller property management system, Microsoft Office programs, and HotSos
• Transmit and receive messages, using telephones or telephone switchboards
• Handle cash, traveler’s checks and credit cards in a safe and accurate manner
• Maintain a positive attitude in high stress situations
• Go the extra mile and follow through to ensure guest satisfaction
• Clean and maintain lobby and common areas, such as restocking supplies, dusting and vacuuming
• Ability to arrive to work regularly, on time, in proper uniform, and prepared
• Cross Train in Concierge to have a good understanding of the processes and procedures. Possibly fill in a shift if needed

Qualifications

• Good interpersonal communication skills in person and by phone.
• Must be able to multitask, function in a professional manner under pressure from guests and supervisors.
• Customer Oriented – Ability to take care of the customers’ needs while following company procedures
• Detail Oriented – Ability to pay attention to the minute details of a project or task
• Working Under Pressure – Ability to complete assigned tasks under stressful situations
• Accountability – Ability to accept responsibility and account for his/her actions
• Responsible – Ability to be held accountable or answerable for one’s conduct
• Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace

Physical Requirements

• Stand and walk for extended periods of time.
• Must be able to walk, bend, twist, crouch, push, pull and climb stairs throughout shift.

Who We Are

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen – share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.