Front Desk Clerk and Night Auditor, Kalaloch Lodge
Delaware North
This is a Full-time position in Forks, WA posted February 24, 2022.
The Opportunity
Delaware North Parks and Resorts is searching for a customer-service focused Front Desk Clerk and Night Auditor to join our team at Kalaloch Lodge in Forks, Washington. In this role you will be responsible for night auditor and front desk duties while working.
Two night audit shifts and/or coverage during time off request.
Responsibilities
- Run night audit function, reconcile credit card payments, input sales from other systems and manual sales sheets.
- Understand guest folio, explanation of billing and how to make any needed corrections.
- Review pending advance deposits and charges.
- Check guests in and out of the hotel efficiently.
- Quote room rates and room package information.
- Post charges for in-house accounts.
- Read group resumes and know daily activities of group.
- Complete shift closing, drop cash and check payments.
- Secure bankat all timesand follow proper cash handling policies.
- Answer and direct incoming calls.
- Cash handling and accountability; maintain accurate paperwork as it relates to front office operations.
- Check and balance the daily figures, post room and tax charges on guest accounts.
- Perform other duties as assigned.
Qualifications
- Previous experience in cash handling required.
- Previous experience in customer service environment preferred.
- Good communication skills; ability to communicate with guests and co-workers.
- Basic math skills; ability to accurately handle money and count change./li>
- Microsoft Excel experience is a big plus.
Who We Are
Kalaloch Lodge is located in Olympic National Park, steps from coast with nearby natural attractions including The Hoh Rainforest and Sol Duc Hot Springs. We offer our associates a free shift meal plus a free bus pass or a commute bonus for journeys over 30 miles one way.
At Delaware North, youll love where you work, who you work with, and how your day unfolds. Whether its in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, theres no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen – share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
